The discussion revolves around an issue with email notifications for private group messages. wlandgraf noticed that when sending a private message to a group (staff), no email notification was sent to the group members, despite having the notification level set to “Watching”.
The issue was investigated, and it was found that the problem is not related to the max users notified per group mention setting, as initially suspected by wlandgraf. Reverting this setting to its default value did not resolve the issue wlandgraf.
wlandgraf confirmed that email notifications are working for other types of messages, such as watched categories and private messages to individual users. However, the issue persists specifically with private messages to the staff group.
Further investigation revealed that the issue might be related to the group type, as wlandgraf was able to send a message to a different group with almost the same members, and the email notifications worked as expected. The only difference between the two groups is that one is a manually created group, and the other is the staff group.
Stefan_Fairphone reported a similar issue with a manually created group, despite having the correct notification settings. tobiaseigen suggested that the issue might be related to the group size, but this was not confirmed.
I have tried to send two different private messages, message A for a user X and message B for a group (staff) - group which happen to include the same user X, btw.
I noticed that a notification e-mail was sent to the user X about message A, but no member of staff received an e-mail notification about message B, including user X.
Is this by design, an error, or what?
In summary, I would like to communicate with the whole staff and make sure they receive an e-mail notification about it (without requiring them to take the action to watch a specific category). How can I accomplish that? Thank you.
Did they get a notification when they were logged in to the site? By default discourse doesn’t send you an email for a notification that you have already seen.
Is it possible that setting max users notified per group mention might be affecting this? It was modified to 0, but it should be only related to mentions, not private messages.
I reverted it, but still no luck. Is this by design, or a bug, or a misconfiguration?
I’d appreciate if anyone could give me some guidelines, at least what or how I should check for something. I have no idea where to look for.
Yes, watched categories, topics, mailing lists, and, as I mentioned above, even private messages to single users. Just private message to staff group (the only group I tried) is not working.
Ok, I tried to send a message to a different group, and it worked - this second group has almost the same members as the staff (just one additional member).
The only difference is that one is a manually created group, and the other is the staff group.
Is this by design? Staff group doesn’t receive e-mail notifications when messaged?
I have noticed this problem for a manually created group.
In my personal preferences I have “Send me an email when someone messages me” set to “Always”.
Still, I do not receive emails for group messages (I’m the owner of the group if that matters - not sure if it the problem would arise otherwise). Notification settings for the group are at “Watching”.
