Email Notification of PM isn't working


(Lanie) #1

Hi,

On my site users aren’t getting email notifications when private messages are sent. The boxes are checked in the the users preferences to receive emails. I have run two tests with two sets of different users, and no sent emails come up in the sent emails logs. Any ideas of what could be going on? Thanks!


(Régis Hanol) #2

Is there anything in the skipped email logs? (/admin/email/skipped)


(Lanie) #3

No, nothing there.
Thanks!
Lanie


(Régis Hanol) #4

Are they in the send email logs then? (/admin/email/sent)


(Wes Osborn) #5

I’m seeing the same thing. Nothing in sent, skipped or logs. Checked Mandrill and email for PM was not generated (user is getting other email notices). User preferences are set correctly.

Let us know what else we should be checking for, we’ve had some users miss out on important notices already.


(Wes Osborn) #6

What types of PMs are they? Are they PMs that have been created from a topic (clicking on the avatar & then selecting Message)? If so @zogstrip just squashed a bug related to that kind of PM. If you upgrade to the latest, you should have that patch.

If it is some other type of PM message, can you list the steps to reproduce the problem?