# Email Notification recipients unclear when PM is sent to multiple users

**URL:** https://meta.discourse.org/t/email-notification-recipients-unclear-when-pm-is-sent-to-multiple-users/26934
**Category:** Feature
**Tags:** email
**Created:** [Março 29, 2015, 12:52am UTC](https://meta.discourse.org/t/email-notification-recipients-unclear-when-pm-is-sent-to-multiple-users/26934 "2015-03-29T00:52:30Z")
**Posts on this page:** 1
**Showing post:** 26

<div class="post-metadata">

### Author: ![alehandrof](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/alehandrof/32/119526_2.png) [@alehandrof](https://meta.discourse.org/u/alehandrof)
#### Post date: [Janeiro 10, 2017, 5:48pm UTC](https://meta.discourse.org/t/email-notification-recipients-unclear-when-pm-is-sent-to-multiple-users/26934/26 "2017-01-10T17:48:02Z")

</div>

I’m interested in seeing progress around this issue. I hope it will help if I summarise the three interconnected issues that I see here:

### In notifications over email:

(1) Distinguish in the email’s subject between PMs with only one recipient and PMs with multiple recipients.  
(2) Clarify all the recipients in the email.

The Basecamp solution is to _always mention all recipients_ at the bottom of the email, beside with the option to reply via the web UI.

I really like the latest iteration of the Basecamp wording:

```
You can reply to this email or __respond in Basecamp__.
This message was sent to Alex Armstrong, ABC, XYZ, JKL.
__Unsubscribe__ • __Change your notification settings__
```

I’m not entirely convinced that the bottom part of the message is the best option. It works for Basecamp, but that has fewer types of notifications than Discourse – which will notify you for watched posts, @mentions, @group-mentions, PMs and group PMs, and probably others I’m forgetting. All these should, ideally, be distinguished both in the subject and in the email itself.

### In the web UI:

(3) The recipients should be identified near the reply button, at the bottom of the page.

Basecamp handles this with a label that reads: “When someone comments on this message, a notification will be sent to: Alex Armstrong, ABC, XYZ, JKL.”

I’m not sure what a Discourse-ish design might look like, but Cobb has [the right idea](https://meta.discourse.org/t/email-notification-recipients-unclear-when-pm-is-sent-to-multiple-users/26934/13).

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