I’ve been trying for some time to setup a sort of “foot in the door” approach with emails and staged users.
The idea is to use an external form on a 3rd party site to feed Discourse through email replies
The reason: leverage existing traffic + removing signup step
Here is the flow so far:
Alice fills an external form with her question
A bot managed by Zapier sends an email to the @help group, ccing firstname.lastname@example.org
Alice gets an email reply by email@example.com.
Body is something like " [Alice] asked a new question through external form, [question]
An admin will answer soon"
Bob, included in the @help group, replies
Problem: Alice doesn’t get Bob’s reply by email.
Another thing I’ve tried is emailing to a category, but then Alice can’t be included in the thread since OP is Robot
I guess a solution would be to emulate an email-in from Alice, is it possible or is there a better way to do that?