Email notifications of replies to staged users

(William) #1


I’ve been trying for some time to setup a sort of “foot in the door” approach with emails and staged users.
The idea is to use an external form on a 3rd party site to feed Discourse through email replies
The reason: leverage existing traffic + removing signup step
Here is the flow so far:

  1. Alice fills an external form with her question

  2. A bot managed by Zapier sends an email to the @help group, ccing
    Alice gets an email reply by
    Body is something like " [Alice] asked a new question through external form, [question]
    An admin will answer soon"

  3. A PM to @help group is created. OP is the robot. Included in the PM are @help , an staged user

  4. Bob, included in the @help group, replies

Problem: Alice doesn’t get Bob’s reply by email.

Another thing I’ve tried is emailing to a category, but then Alice can’t be included in the thread since OP is Robot

I guess a solution would be to emulate an email-in from Alice, is it possible or is there a better way to do that?

Create/See and Create Permissions (again)
(Sam Saffron) #2

This is not supposed to happen, since you are a hosted customer can you email with some specific examples and we can look at.

Be sure to check out all email logs for sent emails.

(Régis Hanol) #5

Can you tell me if this fixes your issues?

(William) #6

Notifications are sent now.

(Régis Hanol) closed #7