# Email "only when away" broken?

**URL:** https://meta.discourse.org/t/email-only-when-away-broken/315419
**Category:** Support
**Tags:** email
**Created:** [July 8, 2024, 1:03pm UTC](https://meta.discourse.org/t/email-only-when-away-broken/315419 "2024-07-08T13:03:39Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![ganncamp](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ganncamp/32/106199_2.png) [@ganncamp](https://meta.discourse.org/u/ganncamp)
#### Post date: [July 8, 2024, 1:03pm UTC](https://meta.discourse.org/t/email-only-when-away-broken/315419/1 "2024-07-08T13:03:39Z")

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I noticed on June 27 and June 28 that I didn’t have any reply emails in my inbox when I came in those mornings. I thought there was something wrong on our side (other senders were being blocked at our mail server) but was about to head out for a week of vacation & so didn’t worry too much about it.

I came back from being “away” for a full 9 days (okay, 9.5; I slipped out early Friday) to find… 0 Discourse emails in my email inbox.

Checking my site’s email logs,

- emails are being sent to other users
- emails are being sent to other users in my company/domain
- the last time an email was sent to my email account was 26 June

I just checked my preferences & found that email was set to “only when away”.

So… it looks like something about that setting is broken

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### Author: ![ganncamp](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ganncamp/32/106199_2.png) [@ganncamp](https://meta.discourse.org/u/ganncamp)
#### Post date: [July 10, 2024, 3:57pm UTC](https://meta.discourse.org/t/email-only-when-away-broken/315419/2 "2024-07-10T15:57:20Z")

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Following up on this, my company had email problems before this started, resulting in hard bounces of Discourse emails.

That pushed my account (and some others) over the `bounce score threshold`, so Discourse stopped bothering to try sending me emails.

I have [`Reset` the `Bounce Score`s](https://meta.discourse.org/t/reset-a-users-bounce-score/256202) of the relevant users, and expect that to be the fix.

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### Author: ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)
#### Post date: [August 9, 2024, 3:57pm UTC](https://meta.discourse.org/t/email-only-when-away-broken/315419/3 "2024-08-09T15:57:42Z")

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