# Email "only when away" broken?

**URL:** https://meta.discourse.org/t/email-only-when-away-broken/315419
**Category:** Support
**Tags:** email
**Created:** [July 8, 2024, 1:03pm UTC](https://meta.discourse.org/t/email-only-when-away-broken/315419 "2024-07-08T13:03:39Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![ganncamp](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/ganncamp/32/106199_2.png) [@ganncamp](https://meta.discourse.org/u/ganncamp)
#### Post date: [July 10, 2024, 3:57pm UTC](https://meta.discourse.org/t/email-only-when-away-broken/315419/2 "2024-07-10T15:57:20Z")

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Following up on this, my company had email problems before this started, resulting in hard bounces of Discourse emails.

That pushed my account (and some others) over the `bounce score threshold`, so Discourse stopped bothering to try sending me emails.

I have [`Reset` the `Bounce Score`s](https://meta.discourse.org/t/reset-a-users-bounce-score/256202) of the relevant users, and expect that to be the fix.

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_[View the full topic](https://meta.discourse.org/t/email-only-when-away-broken/315419)._