# Email reply formatting

**URL:** <https://meta.discourse.org/t/email-reply-formatting/372043>\
**Category:** Support\
**Tags:** email\
**Created:** [June 27, 2025, 6:30pm UTC](https://meta.discourse.org/t/email-reply-formatting/372043 "2025-06-27T18:30:54Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![tknospdr](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tknospdr/32/529762_2.png) [@tknospdr](https://meta.discourse.org/u/tknospdr)\
**Post date:** [June 27, 2025, 6:30pm UTC](https://meta.discourse.org/t/email-reply-formatting/372043/1 "2025-06-27T18:30:54Z")

</div>

Using Discourse as a ticket/support system for our company.  
Everything was super easy to set up so I applaud all the people that came before in order to pave the way.

The only thing I’m finding a little odd is how carriage returns are being handled when going back and forth between e-mail and the web interface.

I created a new ticket via e-mail like so:

```plaintext
This is a semi-final test to make sure that staged user creation works correctly for tickets.

Thanks,
David

```

And it showed up as a new topic correctly, looking the same.  
I replied using the web interface and typed:

```plaintext
This is a reply to test ticket 7. So far so good.

Thanks,
Support

```

But the e-mail that was received back to the OP looks like:

```plaintext
This is a reply to test ticket 7. So far so good. Thanks, Support

```

The next reply, from e-mail client to forum went like so:

```plaintext
This is a reply to the reply to test ticket 7.
Confused yet?

Thanks,
David

```

Posted as:

```plaintext
This is a reply to the reply to test ticket 7.Confused yet?

Thanks,
David

```

And the final reply was sent from support staff to “customer” via e-mail. Email formatted like so, (and showed up on the topic the same way):

```plaintext
The only thing confusing me is why the formatting gets messed up?

Thanks,
Support

```

But again was all one line in the e-mail that the customer received.

I need to fix it so it’s consistently adding line breaks where I need them. Sometimes our replies might be several paragraphs long and we’ll need those breaks for readability.

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_[View the full topic](https://meta.discourse.org/t/email-reply-formatting/372043)._