# Email Reply Issues After Provider Change
**URL:** https://meta.discourse.org/t/email-reply-issues-after-provider-change/388309
**Category:** Bug
**Tags:** email
**Created:** [November 3, 2025, 2:07pm UTC](https://meta.discourse.org/t/email-reply-issues-after-provider-change/388309 "2025-11-03T14:07:00Z")
**Posts on this page:** 1
**Showing post:** 5
### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [November 22, 2025, 11:29pm UTC](https://meta.discourse.org/t/email-reply-issues-after-provider-change/388309/5 "2025-11-22T23:29:03Z")
I think you can disable it using the rails console:
You can follow the steps provided in [Using Hidden Site Settings](https://meta.discourse.org/t/using-hidden-site-settings/308773) and use
```plaintext
SiteSetting.pop3_polling_enabled = "f"
```
* * *
But I think it’s a bug that this doesn’t work in the interface
Theoretically, the validator checks whether the setting should be deactivated and then does not check the configuration any further. Obviously, this is not working in this case. But it works for the rails workaround 🙂
>
I think the problem is that the frontend doesn’t pass `"f"` but `"false"`. That’s why the check for passing the validation doesn’t work. After changing
```ruby
return true if val == "f"
```
to
```ruby
return true if val == "f" || val == "false"
```
I was able to disable `pop3_polling_enabled` in the interface
* * *
Edit: Actually there is already a bug report from February
> [@Turning \*OFF\* POP3 polling requires a valid username/password for the POP3 service](https://meta.discourse.org/t/turning-off-pop3-polling-requires-a-valid-username-password-for-the-pop3-service/354294):
>
> Severity: Minor annoyance. Platform: Any Description: I have had POP3 polling from [outlook.com](http://outlook.com), but that does not seem to work anymore without Oauth. It fails with unknown username and password. We don’t need POP3 polling anymore, so I want to turn if off. When I turn off the setting and saves, I get an error: Actual result: Err…
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