# Email support with discourse
**URL:** https://meta.discourse.org/t/email-support-with-discourse/168483
**Category:** Support
**Created:** [October 28, 2020, 5:04am UTC](https://meta.discourse.org/t/email-support-with-discourse/168483 "2020-10-28T05:04:22Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Gustavo\_Papasergio1](https://meta.discourse.org/u/Gustavo_Papasergio1)
#### Post date: [October 28, 2020, 5:04am UTC](https://meta.discourse.org/t/email-support-with-discourse/168483/1 "2020-10-28T05:04:22Z")
Hi Guys, I’ve been reading almost all the threads to try to understand how to give support via email, and how this incoming mail could be automatically assigned to a support team, But I can’t find a clear and simple step-by-step guide to help me do it. Can someone give me a hint as which plugins I need to make incoming mail work toghether with the assign and ticket plugins?
Above all, how to make these incoming cases manageable through private messages with the support team.
thank you very much
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### Author:  [@HAWK](https://meta.discourse.org/u/HAWK)
#### Post date: [October 30, 2020, 1:51am UTC](https://meta.discourse.org/t/email-support-with-discourse/168483/2 "2020-10-30T01:51:48Z")
Have you seen these?
> [@Set up reply by email with POP3 polling](https://meta.discourse.org/t/set-up-reply-via-email-support/14003):
>
> So you’d like to set up reply via email support for your Discourse forum. mega Reply via email is pre-configured and enabled by default on all [discourse.org](http://discourse.org) hosted sites. The guide below only applies to those self-hosting. Good news! Unlike outgoing email, which is completely unsuitable for typical consumer mail services like GMail, Outlook, Yahoo Mail, etc, incoming reply via-email tends to be extremely low volume. Unless you have a truly massive forum with a zillion people replying to no…
> [@Troubleshoot reply by email](https://meta.discourse.org/t/configuring-reply-via-email-e-mail/42026):
>
> If your Discourse does not have incoming email set up, see these topics: [Set up reply by email with POP3 polling](https://meta.discourse.org/t/set-up-reply-by-email-with-pop3-polling/14003)[Configure direct-delivery incoming email for self-hosted sites with Mail-Receiver](https://meta.discourse.org/t/direct-delivery-incoming-email-for-self-hosted-sites/49487)information_source If you already have basic reply via email set up (which is common on hosting plans), and you want to add the ability to start a new topic via email, [see this topic](https://meta.discourse.org/t/start-a-new-topic-via-email-e-mail/62977). Logging and Errors All incoming emails are logged and are visible in your admin panel at /admin/email/received.…
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### Author:  [@Gustavo\_Papasergio1](https://meta.discourse.org/u/Gustavo_Papasergio1)
#### Post date: [October 30, 2020, 2:41am UTC](https://meta.discourse.org/t/email-support-with-discourse/168483/3 "2020-10-30T02:41:06Z")
Uhhh … Nop. How could it have happened?
thanks 😶
One more thing, because probably i could not explain as good i wish
because I think I saw those threads.
I will try to be exact. I am not very good at the English language.
- my platform is in foro.pipol.news and I want to create a mail account that is support@pipol.news
- Inbound emails to support@pipol.news must be entered as a private message or ticket, assigned to the moderators group.
- When someone responds to the private message, an email goes back so that user can register and follow the case within the forum or if they do not enter, via email
I hope I could explain myself in the best possible way
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### Author:  [@riking](https://meta.discourse.org/u/riking)
#### Post date: [October 30, 2020, 4:20am UTC](https://meta.discourse.org/t/email-support-with-discourse/168483/4 "2020-10-30T04:20:57Z")
Create a new group, named support, and configure the email-in settings there.
See also:
> [@IMAP support for group inboxes](https://meta.discourse.org/t/imap-support-for-group-inboxes/160588):
>
> rotating_light We are removing support for IMAP in Discourse. See this post for details [IMAP support for group inboxes - #39 by martin](https://meta.discourse.org/t/imap-support-for-group-inboxes/160588/39) . rotating_light We are happy to introduce an alpha version of IMAP support for group inboxes. This feature adds the ability to enter IMAP credentials and settings on a per-group basis to sync group inboxes with an email inbox. emailwarningwarning warning This is an alpha-stage feature, and as such it is not 100% complete and polished. It is very…
I think we need a real how-to created for this.
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### Author:  [@Gustavo\_Papasergio1](https://meta.discourse.org/u/Gustavo_Papasergio1)
#### Post date: [November 6, 2020, 3:46am UTC](https://meta.discourse.org/t/email-support-with-discourse/168483/5 "2020-11-06T03:46:42Z")
thanks for your help @riking