# Email suppression list handling

**URL:** <https://meta.discourse.org/t/email-suppression-list-handling/160821>\
**Category:** Product Support\
**Created:** [August 14, 2020, 4:42am UTC](https://meta.discourse.org/t/email-suppression-list-handling/160821 "2020-08-14T04:42:27Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Paul\_King](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/paul_king/32/165426_2.png) [@Paul\_King](https://meta.discourse.org/u/Paul_King)\
**Post date:** [August 14, 2020, 4:42am UTC](https://meta.discourse.org/t/email-suppression-list-handling/160821/1 "2020-08-14T04:42:27Z")

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Hi, just wondering if there is an effective way to automate the handling of email suppression where user accounts have addresses that have become problematic for one reason or another?

I am using Mailgun for sending mail list type messages for those that want it, yet according to Mailgun stats around 16% of these users have email addresses that are being suppressed.

That is fine in terms of preventing ongoing reputational damage to the forum email domain, but does nothing to rectify the underlying problem - there is no direct feedback to affected users letting them know there even is a problem.

Where a forum is used intermittently anyway, lack of emails from it seldom elicits follow up from users - it simply slips out of sight and out of mind.

What would help is an automated way to use, say, a standard csv file of email suppressed users once a month (Mailgun offers this & presumably other providers do as well) and to email each of these users via their nominated secondary address (if one was provided) that their primary address needs to be updated.

Affected users should ideally also be prompted to update their email address whenever logging in to the web based forum, and in the meantime should have all email sending functionality globally switched off (with an associated status warning to any user inspecting their user preferences)

How is the above normally achieved?

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