Email to verify new administrator not arriving


(Ernest Oppetit) #1

Hi

I’m trying to make someone an admin but the email promised in this modal never appears

I’ve waiting 10mins and checked all folders including spam

any ideas? Thanks


(Jay Pfaffman) #2

If you’re self-hosting, you should read the mail troubleshooting guide. If you’re using Discourse hosting, they’ll probably notice this message, but you could email team@discourse.org to make sure.


#3

Follow this guide to see where the issue is at. For me, the issue was my VPS having the 587 port blocked.


(Ernest Oppetit) #4

Sorry it eventually came in so marking topic as closed (we’re using discourse hosting)
thanks for the prompt response!


(Régis Hanol) #5