Email to verify new administrator not arriving


I’m trying to make someone an admin but the email promised in this modal never appears

I’ve waiting 10mins and checked all folders including spam

any ideas? Thanks

If you’re self-hosting, you should read the mail troubleshooting guide. If you’re using Discourse hosting, they’ll probably notice this message, but you could email to make sure.

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Follow this guide to see where the issue is at. For me, the issue was my VPS having the 587 port blocked.

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Sorry it eventually came in so marking topic as closed (we’re using discourse hosting)
thanks for the prompt response!