Looking for a few user experiences to be able to gauge my expectations and goals please.
I’ve just rolled out the invites to the rest of the company having experimented with a few colleagues for a few weeks.
(<10 to around 70)
I appreciate that emails are a necessary medium to get the invites out, and to remind people that the platform is up and running and generating discussions. However I’m concerned that continued over reliance on email defeats the object of reducing inbox overload, and separating out internal discussions to leave email more focused on incoming customer communication.
Am I being unrealistic in this respect?
Is it possible, or advisable, to throttle back Discourse generated email without jeopardising the engagement of users?
I should add this is a private, invite only, company employee forum.
Two of the new users have already responded to seeded topics with replies to the notification email address. I need to find out how they were able, or minded, to reply that way - the whole point is to have public discussion for all to share. I anticipate challenging times ahead!