A user recently reported to me that they were unable to receive a password reset email. Via impersonation, I have verified this from both a testing account and the user’s actual account. Furthermore, it seems that creating a new account also doesn’t send out an email. I’m not entirely sure how to go about debugging this, especially as the test email goes through completely fine. The on-site logs don’t show any bounces or failures, but the emails are verifiably not being received.
We’re using the recommended install on Digital Ocean, but I don’t know what configuration details would be relevant. I can give any details that might be necessary. Thanks!