# Embed comments : TypeError: Attempting to register an unknown factory: \`site-settings:main\`

**URL:** <https://meta.discourse.org/t/embed-comments-typeerror-attempting-to-register-an-unknown-factory-site-settings-main/50624>\
**Category:** Support\
**Created:** [Septembre 25, 2016, 9:01 UTC](https://meta.discourse.org/t/embed-comments-typeerror-attempting-to-register-an-unknown-factory-site-settings-main/50624 "2016-09-25T09:01:51Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![Chopper](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/chopper/32/57073_2.png) [@Chopper](https://meta.discourse.org/u/Chopper)\
**Post date:** [Septembre 25, 2016, 9:01 UTC](https://meta.discourse.org/t/embed-comments-typeerror-attempting-to-register-an-unknown-factory-site-settings-main/50624/1 "2016-09-25T09:01:51Z")

</div>

I try to embed comments into an external website but i always get this error :

![](https://global.discourse-cdn.com/meta/original/3X/9/8/986111474326c4d50dde88d17cc889bc43cf2e46.png)

And in the log i get this two errors :

 ![](https://global.discourse-cdn.com/meta/original/3X/3/c/3c7a7734233b42d722f01a717e5feb50e00f16ff.png) 

```
Uncaught TypeError: Attempting to register an unknown factory: `site-settings:main`
Url: https://forum.teambac.fr/assets/ember_jquery94d39baf2b7a346571d3472782c3994e23b7cf8c4e2c645075bc11f7a82cdccf.js
Line: 4
Column: 5819
Window Location: https://forum.teambac.fr/embed/comments?embed_url=https%3A%2F%2Fwww.teambac.fr%2Fevent%2F518

```

I can see in the log **Job exception: 404 Not Found**

And backtrace log :

```
/usr/local/lib/ruby/2.3.0/open-uri.rb:359:in `open_http'
/usr/local/lib/ruby/2.3.0/open-uri.rb:737:in `buffer_open'
/usr/local/lib/ruby/2.3.0/open-uri.rb:212:in `block in open_loop'
/usr/local/lib/ruby/2.3.0/open-uri.rb:210:in `catch'
/usr/local/lib/ruby/2.3.0/open-uri.rb:210:in `open_loop'
/usr/local/lib/ruby/2.3.0/open-uri.rb:151:in `open_uri'
/var/www/discourse/lib/freedom_patches/open_uri_redirections.rb:70:in `open_uri'
/usr/local/lib/ruby/2.3.0/open-uri.rb:717:in `open'
/usr/local/lib/ruby/2.3.0/open-uri.rb:35:in `open'
/var/www/discourse/app/models/topic_embed.rb:84:in `find_remote'
/var/www/discourse/app/models/topic_embed.rb:138:in `import_remote'
/var/www/discourse/lib/topic_retriever.rb:56:in `fetch_http'
/var/www/discourse/lib/topic_retriever.rb:43:in `perform_retrieve'
/var/www/discourse/lib/topic_retriever.rb:10:in `retrieve'
/var/www/discourse/app/jobs/regular/retrieve_topic.rb:16:in `execute'
/var/www/discourse/app/jobs/base.rb:154:in `block (2 levels) in perform'

```

And the env log :

```
hostname	vps-app
process_id	[94, 93]
application_version	[fa6b10cf3ce84d21861a50519f5d5ffa7201bcc4, 999f52954f698841cd02f012557d101783143efa]
current_db	default
current_hostname	forum.teambac.fr
job	Jobs::RetrieveTopic
problem_db	default
opts	null
user_id	[2, 329]
embed_url	[https://www.teambac.fr/event/518, https://www.teambac.fr/event/486]
referer	[https://www.teambac.fr/event/518, https://www.teambac.fr/event/486]
current_site_id	default 

```

 ![](https://global.discourse-cdn.com/meta/original/3X/6/2/622d0462cbcd861310beb09e3a9bb73b57a4edc3.png)

And this is the code used to embed :

```javascript
    <div id='discourse-comments'></div>

    <script type="text/javascript">
      DiscourseEmbed = { discourseUrl: 'https://forum.teambac.fr/',
                         discourseEmbedUrl: window.location };

      (function() {
        var d = document.createElement('script'); d.type = 'text/javascript'; d.async = true;
        d.src = DiscourseEmbed.discourseUrl + 'javascripts/embed.js';
        (document.getElementsByTagName('head')[0] || document.getElementsByTagName('body')[0]).appendChild(d);
      })();
    </script>

```

---

<div class="post-metadata">

**Author:** ![Chopper](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/chopper/32/57073_2.png) [@Chopper](https://meta.discourse.org/u/Chopper)\
**Post date:** [Septembre 26, 2016, 7:56 UTC](https://meta.discourse.org/t/embed-comments-typeerror-attempting-to-register-an-unknown-factory-site-settings-main/50624/2 "2016-09-26T07:56:29Z")

</div>

Any clues ? at least to understand what this error mean …

---

<div class="post-metadata">

**Author:** ![Sam\_Shen](https://avatars.discourse-cdn.com/v4/letter/s/a6a055/32.png) [@Sam\_Shen](https://meta.discourse.org/u/Sam_Shen)\
**Post date:** [Octobre 7, 2016, 6:45 UTC](https://meta.discourse.org/t/embed-comments-typeerror-attempting-to-register-an-unknown-factory-site-settings-main/50624/3 "2016-10-07T18:45:37Z")

</div>

we have the same issue. anyone know why? thx

---

<div class="post-metadata">

**Author:** ![putna](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/putna/32/120739_2.png) [@putna](https://meta.discourse.org/u/putna)\
**Post date:** [Octobre 24, 2016, 7:15 UTC](https://meta.discourse.org/t/embed-comments-typeerror-attempting-to-register-an-unknown-factory-site-settings-main/50624/4 "2016-10-24T07:15:33Z")

</div>

same issue here. How to fix this?

---

<div class="post-metadata">

**Author:** ![cloudunicorn](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/cloudunicorn/32/88774_2.png) [@cloudunicorn](https://meta.discourse.org/u/cloudunicorn)\
**Post date:** [Février 1, 2018, 5:43 UTC](https://meta.discourse.org/t/embed-comments-typeerror-attempting-to-register-an-unknown-factory-site-settings-main/50624/5 "2018-02-01T17:43:00Z")

</div>

I’m having this issue on a self-hosted instance. I get the error when I’m in settings and I reload the page. I also get it when I follow a link to a settings area (ie in the welcome setup email).

This means non-admin my users appear to be safe unless they reload the page in their profile settings, but wondering what the issue might be.

“TypeError: Attempting to register an unknown factory: ‘site-settings:main’”

---

<div class="post-metadata">

**Author:** ![system](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/system/32/443519_2.png) [@system](https://meta.discourse.org/u/system)\
**Post date:** [Avril 30, 2020, 9:42 UTC](https://meta.discourse.org/t/embed-comments-typeerror-attempting-to-register-an-unknown-factory-site-settings-main/50624/6 "2020-04-30T21:42:29Z")

</div>



---

<div class="post-metadata">

**Author:** ![j.jaffeux](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/j.jaffeux/32/60297_2.png) [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)\
**Post date:** [Avril 30, 2020, 9:53 UTC](https://meta.discourse.org/t/embed-comments-typeerror-attempting-to-register-an-unknown-factory-site-settings-main/50624/7 "2020-04-30T21:53:31Z")

</div>