# Error loading route Caused by plugin 'discourse-subscriptions'

**URL:** https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809
**Category:** Support
**Tags:** subscriptions
**Created:** [March 19, 2026, 1:16pm UTC](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809 "2026-03-19T13:16:24Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![s3ejm](https://avatars.discourse-cdn.com/v4/letter/s/b782af/32.png) [@s3ejm](https://meta.discourse.org/u/s3ejm)
#### Post date: [March 19, 2026, 1:16pm UTC](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809/1 "2026-03-19T13:16:24Z")

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We are a new install with the latest release, and activated the Subscriptions plugin, and we’re getting this error message. **Error loading route  
Caused by plugin ‘discourse-subscriptions’**

Subscriptions version: 2.8.1 Preinstalled

### Discourse 2026.3.0-latest

Any help on what to look for to fix this problem would be greatly appreciated. This is all new to us, we need a “Student Driver” placed on the back of our car!

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### Author: ![NateDhaliwal](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/natedhaliwal/32/313494_2.png) [@NateDhaliwal](https://meta.discourse.org/u/NateDhaliwal)
#### Post date: [March 20, 2026, 1:38am UTC](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809/2 "2026-03-20T01:38:08Z")

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If there are errors in /logs or the browser console, could you post them here, wrapped in triple backticks (`)? Thanks.

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### Author: ![Lilly](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/lilly/32/575047_2.png) [@Lilly](https://meta.discourse.org/u/Lilly)
#### Post date: [March 20, 2026, 2:23am UTC](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809/3 "2026-03-20T02:23:56Z")

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hi @s3ejm 👋 welcome.

So did you set up your payment gateway system with stripe and the necessary webhooks? you need those before you fill out the settings for the subscriptions plugin - there is a settings button next to where you enabled it on the plugin page - this will take you to the settings you need to complete to get the plugin to work properly. be sure to read [this topic](https://meta.discourse.org/t/discourse-subscriptions-plugin/140818) carefully.

> [@Discourse Subscriptions Plugin](https://meta.discourse.org/t/discourse-subscriptions-plugin/140818/1):
>
> ### Configuration
> 
> 1. Install & enable the plugin
> 2. Configure Payment Gateway (Stripe)
> 3. Configure Webhooks & Events in Stripe
> 4. Add your Stripe keys (public, secret, webhook secret) under **Admin \> Plugins \> Installed \> Subscriptions \> Settings** `/admin/site_settings/category/discourse_subscriptions?filter=plugin%3Adiscourse-subscriptions`.
> 5. Create a group for your subscribers to join via purchase
> 6. Create a product and plan under **Admin \> Plugins \> Subscriptions**
> 7. Profit!

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### Author: ![pacharanero](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pacharanero/32/500583_2.png) [@pacharanero](https://meta.discourse.org/u/pacharanero)
#### Post date: [April 16, 2026, 2:52pm UTC](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809/4 "2026-04-16T14:52:40Z")

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Would it not be possible to catch this error and check that the Subscription plugin is correctly configured rather than falling back to a Rails routing error and even experienced Discourse admins scratching their heads?