# Error loading route Caused by plugin 'discourse-subscriptions'

**URL:** https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809
**Category:** Support
**Tags:** subscriptions
**Created:** [March 19, 2026, 1:16pm UTC](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809 "2026-03-19T13:16:24Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![Lilly](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/lilly/32/575047_2.png) [@Lilly](https://meta.discourse.org/u/Lilly)
#### Post date: [March 20, 2026, 2:23am UTC](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809/3 "2026-03-20T02:23:56Z")

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hi @s3ejm 👋 welcome.

So did you set up your payment gateway system with stripe and the necessary webhooks? you need those before you fill out the settings for the subscriptions plugin - there is a settings button next to where you enabled it on the plugin page - this will take you to the settings you need to complete to get the plugin to work properly. be sure to read [this topic](https://meta.discourse.org/t/discourse-subscriptions-plugin/140818) carefully.

> [@Discourse Subscriptions Plugin](https://meta.discourse.org/t/discourse-subscriptions-plugin/140818/1):
>
> ### Configuration
> 
> 1. Install & enable the plugin
> 2. Configure Payment Gateway (Stripe)
> 3. Configure Webhooks & Events in Stripe
> 4. Add your Stripe keys (public, secret, webhook secret) under **Admin \> Plugins \> Installed \> Subscriptions \> Settings** `/admin/site_settings/category/discourse_subscriptions?filter=plugin%3Adiscourse-subscriptions`.
> 5. Create a group for your subscribers to join via purchase
> 6. Create a product and plan under **Admin \> Plugins \> Subscriptions**
> 7. Profit!

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_[View the full topic](https://meta.discourse.org/t/error-loading-route-caused-by-plugin-discourse-subscriptions/398809)._