# שגיאה בטעינת הקבוצה האישית בעת שימוש בתוסף allow pm to staff
**URL:** https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800
**Category:** Support
**Created:** [29 במרץ, 2023, 5:44am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800 "2023-03-29T05:44:26Z")
**Posts on this page:** 19
**Page:** 1
### Author:  [@Kushalghosh9899](https://meta.discourse.org/u/Kushalghosh9899)
#### Post date: [29 במרץ, 2023, 5:44am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/1 "2023-03-29T05:44:26Z")
When I am going to the Groups page ([domain.com/g](http://domain.com/g)), it is fetching all the groups but when I try to enter into any particular group it is giving me the below error, this error is coming with all the groups
I am the owner of these groups and I have checked this from the normal user’s account too and these same errors is coming with this particular user type too.
Kindly help me to fix this issue.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [29 במרץ, 2023, 6:16am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/2 "2023-03-29T06:16:28Z")
Could you check your `\logs` or browser console when trying to access the group to see if there’s more detail about the error in there?
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### Author:  [@Kushalghosh9899](https://meta.discourse.org/u/Kushalghosh9899)
#### Post date: [29 במרץ, 2023, 6:20am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/3 "2023-03-29T06:20:51Z")
Thank you for helping,
This is the errors getting on the browser console
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [29 במרץ, 2023, 10:15am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/4 "2023-03-29T10:15:17Z")
Could you expand those errors and copy the message into a codeblock here?
---
### Author:  [@Kushalghosh9899](https://meta.discourse.org/u/Kushalghosh9899)
#### Post date: [29 במרץ, 2023, 10:17am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/5 "2023-03-29T10:17:06Z")
```plaintext
/groups/EPiC.json:1 Failed to load resource: the server responded with a status of 500 ()
application.js:83 Objectabort: ƒ (e)always: ƒ ()catch: ƒ (e)done: ƒ ()fail: ƒ ()length: 0name: "add"prototype: {constructor: ƒ}arguments: (...)caller: (...)[[FunctionLocation]]: jquery.js:3535[[Prototype]]: ƒ ()[[Scopes]]: Scopes[4]getAllResponseHeaders: ƒ ()getResponseHeader: ƒ (e)jqTextStatus: "error"overrideMimeType: ƒ (e)pipe: ƒ ()progress: ƒ ()promise: ƒ (e)readyState: 4requestedUrl: "/groups/EPiC.json"responseJSON: error: "Internal Server Error"status: 500[[Prototype]]: ObjectresponseText: "{\"status\":500,\"error\":\"Internal Server Error\"}"setRequestHeader: ƒ (e,t)state: ƒ ()status: 500statusCode: ƒ (e)statusText: "error"then: ƒ (t,n,i)[[Prototype]]: Object
error @ application.js:83
router.js:1064 Error while processing route: group.members
(anonymous) @ router.js:1064
rsvp.js:23 Uncaught ObjecterrorThrown: ""jqXHR: abort: ƒ (e)always: ƒ ()catch: ƒ (e)done: ƒ ()fail: ƒ ()getAllResponseHeaders: ƒ ()getResponseHeader: ƒ (e)jqTextStatus: "error"overrideMimeType: ƒ (e)pipe: ƒ ()progress: ƒ ()promise: ƒ (e)readyState: 4requestedUrl: "/groups/EPiC.json"responseJSON: error: "Internal Server Error"status: 500[[Prototype]]: Objectconstructor: ƒ Object()hasOwnProperty: ƒ hasOwnProperty()isPrototypeOf: ƒ isPrototypeOf()propertyIsEnumerable: ƒ propertyIsEnumerable()toLocaleString: ƒ toLocaleString()toString: ƒ toString()valueOf: ƒ valueOf() __defineGetter__ : ƒ __defineGetter__ () __defineSetter__ : ƒ __defineSetter__ () __lookupGetter__ : ƒ __lookupGetter__ () __lookupSetter__ : ƒ __lookupSetter__ () __proto__ : (...)get __proto__ : ƒ __proto__ ()set __proto__ : ƒ __proto__ ()responseText: "{\"status\":500,\"error\":\"Internal Server Error\"}"setRequestHeader: ƒ (e,t)state: ƒ ()status: 500statusCode: ƒ (e)length: 1name: "statusCode"prototype: {constructor: ƒ}arguments: (...)caller: (...)[[FunctionLocation]]: jquery.js:9487[[Prototype]]: ƒ ()[[Scopes]]: Scopes[4]statusText: "error"then: ƒ (t,n,i)[[Prototype]]: ObjecttextStatus: "error"[[Prototype]]: Object
DevTools failed to load source map: Could not load content for chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/browser-polyfill.js.map: System error: net::ERR_FILE_NOT_FOUND
/message-bus/eb47113e4410479497a7f26dedf3819c/poll:1 Failed to load resource: net::ERR_QUIC_PROTOCOL_ERROR
```
---
### Author:  [@Kushalghosh9899](https://meta.discourse.org/u/Kushalghosh9899)
#### Post date: [29 במרץ, 2023, 10:18am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/6 "2023-03-29T10:18:41Z")
---
### Author:  [@awesomerobot](https://meta.discourse.org/u/awesomerobot)
#### Post date: [29 במרץ, 2023, 3:25pm UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/7 "2023-03-29T15:25:17Z")
Do you get the same errors using [safe mode](https://meta.discourse.org/t/53504?silent=true)?
---
### Author:  [@Kushalghosh9899](https://meta.discourse.org/u/Kushalghosh9899)
#### Post date: [4 באפריל, 2023, 5:31am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/8 "2023-04-04T05:31:46Z")
I tried [safe mode](https://meta.discourse.org/t/53504?silent=true) too but still getting the same error.
Kindly help me to resolve this issue as soon as possible as this is getting really critical for us, no one is able to join any of the groups.
Note - I have upgraded all the plugins and my discourse is on latest version as of now.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [5 באפריל, 2023, 7:12am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/10 "2023-04-05T07:12:58Z")
I’m having trouble reproducing this on my test site. Do you have any non-official plugins on your site that may be having an effect? Or any other notable differences/quirks that I could try to see if I can replicate the issue?
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### Author:  [@Kushalghosh9899](https://meta.discourse.org/u/Kushalghosh9899)
#### Post date: [5 באפריל, 2023, 10:42am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/11 "2023-04-05T10:42:42Z")
I am using these plugins only. I tried in [safe mode](https://meta.discourse.org/t/53504?silent=true) too and still getting those errors as in the [safe mode](https://meta.discourse.org/t/53504?silent=true) it disables all the plugins.
Is there any thing more which is needed from my end to reproduce the error then please let me know.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [5 באפריל, 2023, 10:50am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/12 "2023-04-05T10:50:31Z")
> [@Kushalghosh9899](#):
>
> I tried in [safe mode](https://meta.discourse.org/t/how-to-use-discourse-safe-mode/53504) too and still getting those errors as in the [safe mode](https://meta.discourse.org/t/how-to-use-discourse-safe-mode/53504) it disables all the plugins.
I’m afraid [safe mode](https://meta.discourse.org/t/53504?silent=true) only disables front-end code and not server-side stuff (which catches most things, but not everything) so it could still be a plugin. The most likely one is the allow-pms-to-staff as it’s the only non-official one in the list. You could try removing it from your `app.yml` and rebuilding to see if that is indeed causing the issue?
There was a report of it needing a fix for something else recently, though it may be unrelated:
> [@Problems changing the minimum trust level (PMs and Flags)](https://meta.discourse.org/t/problems-changing-the-minimum-trust-level-pms-and-flags/172627/11):
>
> Darn. Thanks for letting me know. The client I wrote it for doesn’t allow pms between users, so I neglected to test that case. I’ll try to get it fixed soon. If you have a budget, it could happen sooner.
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### Author:  [@Kushalghosh9899](https://meta.discourse.org/u/Kushalghosh9899)
#### Post date: [5 באפריל, 2023, 10:54am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/13 "2023-04-05T10:54:42Z")
Ok let me try this too.
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [5 באפריל, 2023, 11:33am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/14 "2023-04-05T11:33:42Z")
Let me know if removing the plugin fixed the problem. I don’t see how the plugin would do that but I also see no other reason you’d have that problem.
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### Author:  [@Kushalghosh9899](https://meta.discourse.org/u/Kushalghosh9899)
#### Post date: [5 באפריל, 2023, 11:38am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/15 "2023-04-05T11:38:50Z")
yes, you were right this plugin is causing the problem. After removing the plugin now it has started working.
@pfaffman please kindly fix it as your plugin is very necessary for us.
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [6 באפריל, 2023, 12:17am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/16 "2023-04-06T00:17:52Z")
Wait so this is a bug in the unofficial plugin [GitHub - pfaffman/discourse-allow-pm-to-staff: Allow private messages to be sent to staff for users who could otherwise not send private messages. · GitHub](https://github.com/pfaffman/discourse-allow-pm-to-staff)
Moving this to #Support
@pfaffman not seeing a topic for this plugin?
---
### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [7 באפריל, 2023, 2:53pm UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/17 "2023-04-07T14:53:25Z")
> [@sam](#):
>
> @pfaffman not seeing a topic for this plugin?
Indeed. I mentioned it offhandedly, not really expecting anyone to use it. 🤷
> [@Allow-pm-to-staff](https://meta.discourse.org/t/allow-pm-to-staff/260946):
>
> information_sourceSummary Allow all users to PM Staffhammer_and_wrenchRepository Link [https://github.com/pfaffman/discourse-allow-pm-to-staff](https://github.com/pfaffman/discourse-allow-pm-to-staff)open_bookInstall Guide [How to install plugins in Discourse](https://meta.discourse.org/t/install-plugins-in-discourse/19157)Features Allow users to send a PM to staff even if they would not otherwise be able to send a PM. Configuration allow\_pm\_to\_staff\_enabled–Enables the plugin (default true) allow\_pm\_allowed\_pm\_groups–Set groups who can receive PMs from all users (default “staff”). S…
---
### Author:  [@rahim123](https://meta.discourse.org/u/rahim123)
#### Post date: [7 באפריל, 2023, 11:08pm UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/18 "2023-04-07T23:08:35Z")
> [@pfaffman](#):
>
> > [@sam](#):
> >
> > @pfaffman not seeing a topic for this plugin?
>
> Indeed. I mentioned it offhandedly, not really expecting anyone to use it. 🤷
>
> [GitHub - pfaffman/discourse-allow-pm-to-staff: Allow private messages to be sent to staff for users who could otherwise not send private messages. · GitHub](https://github.com/pfaffman/discourse-allow-pm-to-staff)
I really think this functionality should be in Discourse core, especially the ability for all active users to send a new PM to staff regardless of their trust level or PM rate limit. I’ve received many (public) reports from new level 0 users that were trying to contact me and couldn’t do so. And enabling general user-to-user PMs for level 0 users is a bad idea.
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### Author:  [@Kushalghosh9899](https://meta.discourse.org/u/Kushalghosh9899)
#### Post date: [10 באפריל, 2023, 9:35am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/19 "2023-04-10T09:35:18Z")
Yes, the problem is fixed now after the latest changes in the plugin
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### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [10 במאי, 2023, 9:36am UTC](https://meta.discourse.org/t/error-loading-the-individual-group-when-using-allow-pm-to-staff-plugin/259800/20 "2023-05-10T09:36:06Z")
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