# Error reading post from email
**URL:** https://meta.discourse.org/t/error-reading-post-from-email/29300
**Category:** Bug
**Tags:** email
**Created:** [2015年五月27日 10:41 UTC](https://meta.discourse.org/t/error-reading-post-from-email/29300 "2015-05-27T10:41:40Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@MiguelAngelLV](https://meta.discourse.org/u/MiguelAngelLV)
#### Post date: [2015年五月27日 10:41 UTC](https://meta.discourse.org/t/error-reading-post-from-email/29300/1 "2015-05-27T10:41:40Z")
An user send a post from his email and discourse can’t insert.
In the log show:
```plaintext
PG::CharacterNotInRepertoire: ERROR: invalid byte sequence for encoding "UTF8": 0xe9 0x73 0x2c
: INSERT INTO "posts" ("baked_at", "baked_version", "cooked", "created_at", "last_editor_id", "last_version_at", "post_number", "raw", "raw_email", "sort_order", "topic_id", "updated_at", "user_id", "via_email", "word_count") VALUES ($1, $2, $3, $4, $5, $6, $7, $8, $9, $10, $11, $12, $13, $14, $15) RETURNING "id"
```
And the backtrace
```plaintext
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/logster-0.8.1/lib/logster/logger.rb:52:in `add'
/usr/local/lib/ruby/2.0.0/logger.rb:454:in `error'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract_adapter.rb:365:in `translate_exception_class'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract_adapter.rb:380:in `rescue in log'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract_adapter.rb:378:in `log'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/postgresql_adapter.rb:831:in `exec_cache'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/postgresql/database_statements.rb:138:in `exec_query'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/postgresql/database_statements.rb:177:in `exec_insert'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/database_statements.rb:95:in `insert'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/query_cache.rb:14:in `insert'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/relation.rb:64:in `insert'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/persistence.rb:504:in `_create_record'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/attribute_methods/dirty.rb:87:in `_create_record'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/callbacks.rb:306:in `block in _create_record'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:113:in `call'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:113:in `call'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:552:in `block (2 levels) in compile'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:502:in `call'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:502:in `call'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:86:in `run_callbacks'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/callbacks.rb:306:in `_create_record'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/timestamp.rb:57:in `_create_record'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/persistence.rb:484:in `create_or_update'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/callbacks.rb:302:in `block in create_or_update'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:113:in `call'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:113:in `call'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:552:in `block (2 levels) in compile'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:502:in `call'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:502:in `call'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activesupport-4.1.10/lib/active_support/callbacks.rb:86:in `run_callbacks'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/callbacks.rb:302:in `create_or_update'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/persistence.rb:103:in `save'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/validations.rb:51:in `save'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/attribute_methods/dirty.rb:21:in `save'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/transactions.rb:268:in `block (2 levels) in save'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/transactions.rb:329:in `block in with_transaction_returning_status'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/database_statements.rb:199:in `transaction'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/transactions.rb:208:in `transaction'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/transactions.rb:326:in `with_transaction_returning_status'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/transactions.rb:268:in `block in save'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/transactions.rb:283:in `rollback_active_record_state!'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/transactions.rb:267:in `save'
/var/www/discourse/lib/post_creator.rb:280:in `save_post'
/var/www/discourse/lib/post_creator.rb:115:in `block in create'
/var/www/discourse/lib/post_creator.rb:181:in `call'
/var/www/discourse/lib/post_creator.rb:181:in `block in transaction'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/database_statements.rb:201:in `block in transaction'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/database_statements.rb:209:in `within_new_transaction'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/connection_adapters/abstract/database_statements.rb:201:in `transaction'
/var/www/discourse/vendor/bundle/ruby/2.0.0/gems/activerecord-4.1.10/lib/active_record/transactions.rb:208:in `transaction'
/var/www/discourse/lib/post_creator.rb:179:in `transaction'
/var/www/discourse/lib/post_creator.rb:113:in `create'
/var/www/discourse/lib/new_post_manager.rb:91:in `perform_create_post'
/var/www/discourse/lib/new_post_manager.rb:64:in `perform'
/var/www/discourse/lib/email/receiver.rb:259:in `create_post'
/var/www/discourse/lib/email/receiver.rb:242:in `create_post_with_attachments'
/var/www/discourse/lib/email/receiver.rb:200:in `create_new_topic'
/var/www/discourse/lib/email/receiver.rb:71:in `process'
/var/www/discourse/app/jobs/scheduled/poll_mailbox.rb:25:in `handle_mail'
/var/www/discourse/app/jobs/scheduled/poll_mailbox.rb:91:in `block (2 levels) in poll_pop3'
/usr/local/lib/ruby/2.0.0/net/pop.rb:665:in `each'
/usr/local/lib/ruby/2.0.0/net/pop.rb:665:in `each_mail'
/var/www/discourse/app/jobs/scheduled/poll_mailbox.rb:90:in `block in poll_pop3'
/usr/local/lib/ruby/2.0.0/net/pop.rb:531:in `start'
/var/www/discourse/app/jobs/scheduled/poll_mailbox.rb:88:in `poll_pop3'
/var/www/discourse/app/jobs/scheduled/poll_mailbox.rb:18:in `execute'
/var/www/discourse/app/jobs/base.rb:153:in `block (2 levels) in perform'
```
---
### Author:  [@riking](https://meta.discourse.org/u/riking)
#### Post date: [2015年五月27日 22:19 UTC](https://meta.discourse.org/t/error-reading-post-from-email/29300/2 "2015-05-27T22:19:06Z")
Try to resend the email, encoded as UTF-8 text.
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [2015年五月28日 01:52 UTC](https://meta.discourse.org/t/error-reading-post-from-email/29300/3 "2015-05-28T01:52:08Z")
Can we swallow this error an reply via email telling the user their email was malformed?
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [2015年七月2日 08:39 UTC](https://meta.discourse.org/t/error-reading-post-from-email/29300/4 "2015-07-02T08:39:42Z")
Can you send us a repro email for this @MiguelAngelLV?
---
### Author:  [@MiguelAngelLV](https://meta.discourse.org/u/MiguelAngelLV)
#### Post date: [2015年七月2日 08:53 UTC](https://meta.discourse.org/t/error-reading-post-from-email/29300/5 "2015-07-02T08:53:30Z")
> [@codinghorror](#):
>
> Can you send us a repro email for this @MiguelAngelLV?
The user send the email again and it works. I don’t have more information. Sorry.
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [2022年七月21日 05:35 UTC](https://meta.discourse.org/t/error-reading-post-from-email/29300/6 "2022-07-21T05:35:12Z")
我认为我们在一年前左右修复了该区域的一个错误。
如果问题仍然存在，请标记以重新打开或开启新主题。