# שגיאה: משתמשים אינם יכולים ליצור חשבונות חדשים

**URL:** <https://meta.discourse.org/t/error-users-cant-make-new-accounts/252981>\
**Category:** Bug\
**Created:** [26 בינואר,‏ 2023,‏ 2:40pm UTC](https://meta.discourse.org/t/error-users-cant-make-new-accounts/252981 "2023-01-26T14:40:14Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![minami](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/minami/32/290724_2.png) [@minami](https://meta.discourse.org/u/minami)\
**Post date:** [26 בינואר,‏ 2023,‏ 2:40pm UTC](https://meta.discourse.org/t/error-users-cant-make-new-accounts/252981/1 "2023-01-26T14:40:14Z")

</div>

Hi! We have recently experienced an error that have us stumped. Maybe somebody has an idea what is causing it. We’d appreciate any help.

Thanks!

**Priority/Severity** : Sever

**Platform** : Discourse 3.1.0.beta2 (latest)

**Description** : Users cannot create new accounts.

The recent event that we have done is to upgrade the Lightsail instance (Ubuntu 20.4) to another with higher specs (make snapshot, create instance from snapshot).

Everything went well, although the signup error may have starter before that, we were just unaware of it (it’s a 2-month-old BBS).

We have tried it in [safe mode](https://meta.discourse.org/t/53504?silent=true), same thing happens. Used different email accounts, from different IP addresses, and different devices, same result.

**Reproducible steps** : Visit site, try to register new account.

> **[Timog BBS](https://timog.net)**

**Relevant screenshots** :

 ![image](https://global.discourse-cdn.com/meta/original/4X/8/f/8/8f849dff55437e13b713b0977cf713a1ab1a60fe.png)

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_[View the full topic](https://meta.discourse.org/t/error-users-cant-make-new-accounts/252981)._