# Error when trying to create new accounts

**URL:** <https://meta.discourse.org/t/error-when-trying-to-create-new-accounts/153344>\
**Category:** Support\
**Created:** [May 30, 2020, 10:42pm UTC](https://meta.discourse.org/t/error-when-trying-to-create-new-accounts/153344 "2020-05-30T22:42:22Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![zavala](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/zavala/32/57513_2.png) [@zavala](https://meta.discourse.org/u/zavala)\
**Post date:** [May 30, 2020, 10:42pm UTC](https://meta.discourse.org/t/error-when-trying-to-create-new-accounts/153344/1 "2020-05-30T22:42:22Z")

</div>

We can recreate this error in testing. Can anyone offer advice?

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---

<div class="post-metadata">

**Author:** ![pfaffman](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/pfaffman/32/120154_2.png) [@pfaffman](https://meta.discourse.org/u/pfaffman)\
**Post date:** [May 30, 2020, 10:46pm UTC](https://meta.discourse.org/t/error-when-trying-to-create-new-accounts/153344/2 "2020-05-30T22:46:23Z")

</div>

From the information you have provided, it’s clear only that something is wrong.

You’ll need to look at the logs.

It’s often because something is wrong with the database.

---

<div class="post-metadata">

**Author:** ![zavala](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/zavala/32/57513_2.png) [@zavala](https://meta.discourse.org/u/zavala)\
**Post date:** [May 30, 2020, 10:47pm UTC](https://meta.discourse.org/t/error-when-trying-to-create-new-accounts/153344/3 "2020-05-30T22:47:56Z")

</div>

I’m afraid this is out of my league. We lost our main admin and I’m having to punt. Here is what the log shows, I have no idea what it means.

```plaintext
/usr/local/lib/ruby/2.5.0/net/protocol.rb:44:in `connect_nonblock'
/usr/local/lib/ruby/2.5.0/net/protocol.rb:44:in `ssl_socket_connect'
/usr/local/lib/ruby/2.5.0/net/http.rb:981:in `connect'
/usr/local/lib/ruby/2.5.0/net/http.rb:920:in `do_start'
/usr/local/lib/ruby/2.5.0/net/http.rb:909:in `start'
/usr/local/lib/ruby/2.5.0/net/http.rb:1455:in `request'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-mini-profiler-1.0.1/lib/patches/net_patches.rb:9:in `block in request_with_mini_profiler'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-mini-profiler-1.0.1/lib/mini_profiler/profiling_methods.rb:39:in `step'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-mini-profiler-1.0.1/lib/patches/net_patches.rb:8:in `request_with_mini_profiler'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/faraday-0.15.4/lib/faraday/adapter/net_http.rb:87:in `perform_request'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/faraday-0.15.4/lib/faraday/adapter/net_http.rb:43:in `block in call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/faraday-0.15.4/lib/faraday/adapter/net_http.rb:92:in `with_net_http_connection'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/faraday-0.15.4/lib/faraday/adapter/net_http.rb:38:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/faraday-0.15.4/lib/faraday/request/url_encoded.rb:15:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/faraday-0.15.4/lib/faraday/rack_builder.rb:143:in `build_response'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/faraday-0.15.4/lib/faraday/connection.rb:387:in `run_request'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/oauth2-1.4.1/lib/oauth2/client.rb:99:in `request'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/oauth2-1.4.1/lib/oauth2/client.rb:146:in `get_token'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/oauth2-1.4.1/lib/oauth2/strategy/auth_code.rb:30:in `get_token'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-oauth2-1.6.0/lib/omniauth/strategies/oauth2.rb:89:in `build_access_token'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-oauth2-1.6.0/lib/omniauth/strategies/oauth2.rb:73:in `callback_phase'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:238:in `callback_call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:189:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:169:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:192:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:169:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:192:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:169:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:192:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:169:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:192:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:169:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:192:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:169:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:192:in `call!'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/strategy.rb:169:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/omniauth-1.9.0/lib/omniauth/builder.rb:64:in `call'
/var/www/discourse/lib/middleware/omniauth_bypass_middleware.rb:30:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/tempfile_reaper.rb:15:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/conditional_get.rb:25:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/head.rb:12:in `call'
/var/www/discourse/lib/content_security_policy/middleware.rb:12:in `call'
/var/www/discourse/lib/middleware/anonymous_cache.rb:214:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/session/abstract/id.rb:232:in `context'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/session/abstract/id.rb:226:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2/lib/action_dispatch/middleware/cookies.rb:670:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2/lib/active_support/callbacks.rb:98:in `run_callbacks'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2/lib/action_dispatch/middleware/callbacks.rb:26:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/logster-1.3.4/lib/logster/middleware/reporter.rb:31:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.2/lib/rails/rack/logger.rb:38:in `call_app'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.2/lib/rails/rack/logger.rb:28:in `call'
/var/www/discourse/config/initializers/100-quiet_logger.rb:16:in `call'
/var/www/discourse/config/initializers/100-silence_logger.rb:29:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2/lib/action_dispatch/middleware/remote_ip.rb:81:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2/lib/action_dispatch/middleware/request_id.rb:27:in `call'
/var/www/discourse/lib/middleware/enforce_hostname.rb:17:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/method_override.rb:22:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2/lib/action_dispatch/middleware/executor.rb:14:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/sendfile.rb:111:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-mini-profiler-1.0.1/lib/mini_profiler/profiler.rb:171:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/message_bus-2.2.0.pre.1/lib/message_bus/rack/middleware.rb:57:in `call'
/var/www/discourse/lib/middleware/request_tracker.rb:180:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.2/lib/rails/engine.rb:524:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.2/lib/rails/railtie.rb:190:in `public_send'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.2/lib/rails/railtie.rb:190:in `method_missing'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/urlmap.rb:68:in `block in call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/urlmap.rb:53:in `each'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/urlmap.rb:53:in `call'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:606:in `process_client'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:701:in `worker_loop'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:549:in `spawn_missing_workers'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:563:in `maintain_worker_count'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/lib/unicorn/http_server.rb:293:in `join'
/var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.0/bin/unicorn:126:in `<top (required)>'
/var/www/discourse/vendor/bundle/ruby/2.5.0/bin/unicorn:23:in `load'
/var/www/discourse/vendor/bundle/ruby/2.5.0/bin/unicorn:23:in `<main>'
```

---

<div class="post-metadata">

**Author:** ![zavala](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/zavala/32/57513_2.png) [@zavala](https://meta.discourse.org/u/zavala)\
**Post date:** [May 30, 2020, 10:49pm UTC](https://meta.discourse.org/t/error-when-trying-to-create-new-accounts/153344/4 "2020-05-30T22:49:38Z")

</div>

> [@zavala](#):
>
> `(required)>' /var/www/discourse/vendor/bundle/ruby/2.5.0/bin/unicorn:23:in ` load’  
> /var/www/discourse/vendor/bundle/ruby/2.5.0/bin/unicorn:23:in `’

We are on version 2.2.0. Would an update fix this?

---

<div class="post-metadata">

**Author:** ![Falco](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/falco/32/179432_2.png) [@Falco](https://meta.discourse.org/u/Falco)\
**Post date:** [May 31, 2020, 12:58am UTC](https://meta.discourse.org/t/error-when-trying-to-create-new-accounts/153344/5 "2020-05-31T00:58:46Z")

</div>

That is an old unsupported version. Please update and try again.

---

<div class="post-metadata">

**Author:** ![zavala](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/zavala/32/57513_2.png) [@zavala](https://meta.discourse.org/u/zavala)\
**Post date:** [May 31, 2020, 1:12am UTC](https://meta.discourse.org/t/error-when-trying-to-create-new-accounts/153344/6 "2020-05-31T01:12:17Z")

</div>

Ok, I will ask for approval to push the update. Thanks.