# Error While Trying to load, New and Admin accounts
**URL:** https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050
**Category:** Support
**Created:** [May 20, 2015, 10:53pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050 "2015-05-20T22:53:32Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@DreamOnPvP](https://meta.discourse.org/u/DreamOnPvP)
#### Post date: [May 20, 2015, 10:53pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/1 "2015-05-20T22:53:32Z")
So whenever I try and access a users account from the ‘Users’ Tab on the admin panel I get this error.
Error When trying to load, go back or retry
It only happens on non ‘Normal User’ Accounts. aka, Admin Accounts, Mod accounts and new accounts.
Though it should show there profile, there badges and allow me to change other settings.
Any suggestions could be helpful ^.^ I tried upgrading my RAM I have 16 GB now instead of 1 and it still happens.
@codinghorror Just saw that you frequent here and @sam
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [May 20, 2015, 10:57pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/2 "2015-05-20T22:57:32Z")
Where is this happening? What version of Discourse are you on? Are you using Discourse Docker?
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [May 20, 2015, 10:58pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/4 "2015-05-20T22:58:57Z")
Thas is 1 out of 3 questions answered 🙂
---
### Author:  [@DreamOnPvP](https://meta.discourse.org/u/DreamOnPvP)
#### Post date: [May 20, 2015, 10:59pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/5 "2015-05-20T22:59:30Z")
Docker, v1.3.0.beta9 +162 And
> [@DreamOnPvP](#):
>
> In the admin panel, when i go to ‘Users’ Then try and access one of the users I get that error.
@sam Any ideas?
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [May 20, 2015, 11:21pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/6 "2015-05-20T23:21:38Z")
what error are you seeing in `/logs`
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [May 20, 2015, 11:26pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/8 "2015-05-20T23:26:03Z")
`http://YOURSITENAME/logs`
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [May 20, 2015, 11:31pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/10 "2015-05-20T23:31:15Z")
we are going to need more than that … full backtrace … full error … click on share and paste that screen here anonymized
---
### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [May 20, 2015, 11:34pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/11 "2015-05-20T23:34:32Z")
Was this data imported? Are there crazy dates in the import data?
---
### Author:  [@DreamOnPvP](https://meta.discourse.org/u/DreamOnPvP)
#### Post date: [May 20, 2015, 11:34pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/12 "2015-05-20T23:34:44Z")
Message
```
PG::DatetimeFieldOverflow: ERROR: date/time field value out of range: "3833067795-08-07 23:28:24.761142 BC"
LINE 1: ..."user_histories"."action" = 15 AND (created_at >= '383306779...
^
: SELECT 1 AS one FROM "user_histories" WHERE "user_histories"."target_user_id" = 34 AND "user_histories"."action" = 15 AND (created_at >= '3833067795-08-07 23:28:24.761142 BC') AND "user_histories"."previous_value" = '2' AND "user_histories"."new_value" = '3' LIMIT 1
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Backtrace
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/var/www/discourse/vendor/bundle/ruby/2.0.0/bin/unicorn:23:in `'
Share
Protect
Env
HTTP_HOST: discourse.MySiteWasHere.net
REQUEST_URI: /admin/users/2000jur26.json?_=1432162650704
REQUEST_METHOD: GET
HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Firefox/38.0
HTTP_ACCEPT: application/json, text/javascript, */*; q=0.01
HTTP_REFERER: http://discourse.MySiteWasHere.net/admin/users/list/active
HTTP_X_FORWARDED_FOR: (IP was here i removed it)
HTTP_X_REAL_IP: (IP was here i removed it)
username: DreamOnPvP
params:
_: 1432162650704
```
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [May 20, 2015, 11:38pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/13 "2015-05-20T23:38:00Z")
> [@DreamOnPvP](#):
>
> on\_tl3\_grace\_period
Can you set SiteSetting `tl3_promotion_min_duration` to something non insane, perhaps 10000 days, something big but impractical for people to ever reach.
@techAPJ can we add some protection here.
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [May 20, 2015, 11:39pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/15 "2015-05-20T23:39:54Z")
Clearly you were able to change `/admin/site_settings` in the first place …
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [May 20, 2015, 11:43pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/17 "2015-05-20T23:43:49Z")
Yes, someone plugged in 99999999999999999999999999999999 as the tl3\_promotion\_min\_duration which caused stuff on the site to break.
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [May 20, 2015, 11:46pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/18 "2015-05-20T23:46:35Z")
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [May 20, 2015, 11:50pm UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/19 "2015-05-20T23:50:18Z")
Well, no, they could not have done that – we enforce 32-bit integer limits. But there is some value below the maximum 32-bit integer that causes a problem here.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [July 12, 2015, 12:27am UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/20 "2015-07-12T00:27:43Z")
@techapj can you add validation here so the value is not set higher than something like 20000? This is still causing support requests for us even with 32 bit integer protection.
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### Author:  [@techAPJ](https://meta.discourse.org/u/techAPJ)
#### Post date: [July 20, 2015, 10:11am UTC](https://meta.discourse.org/t/error-while-trying-to-load-new-and-admin-accounts/29050/23 "2015-07-20T10:11:04Z")
Done via:
[https://github.com/discourse/discourse/commit/e5b7cf48c030e3a06e00f12181cff84fd4165703](https://github.com/discourse/discourse/commit/e5b7cf48c030e3a06e00f12181cff84fd4165703)