### Author:  [@Deveroonie](https://meta.discourse.org/u/Deveroonie)
#### Post date: [August 1, 2023, 12:32pm UTC](https://meta.discourse.org/t/failed-to-install/273479/1 "2023-08-01T12:32:18Z")
I’m trying to install Discourse but am getting this
```plaintext
2023-08-01 12:27:18.881 UTC [42] LOG: database system is shut down
FAILED
--------------------
Pups::ExecError: cd /var/www/discourse && sudo -H -E -u discourse bash -c '
set -o errexit
if [$(git rev-parse --is-shallow-repository) == "true"]; then
git remote set-branches --add origin main
git remote set-branches origin tests-passed
git fetch --depth 1 origin tests-passed
else
git fetch --tags --prune-tags --prune --force origin
fi
' failed with return #
Location of failure: /usr/local/lib/ruby/gems/3.2.0/gems/pups-1.1.1/lib/pups/exec_command.rb:117:in `spawn'
exec failed with the params {"cd"=>"$home", "hook"=>"code", "cmd"=>["sudo -H -E -u discourse git reset --hard", "sudo -H -E -u discourse git clean -f", "sudo -H -E -u discourse bash -c '\n set -o errexit\n if [$(git rev-parse --is-shallow-repository) == \"true\"]; then\n git remote set-branches --add origin main\n git remote set-branches origin $version\n git fetch --depth 1 origin $version\n else\n git fetch --tags --prune-tags --prune --force origin\n fi\n'", "sudo -H -E -u discourse bash -c '\n set -o errexit\n if [[$(git symbolic-ref --short HEAD) == $version]] ; then\n git pull\n else\n git -c advice.detachedHead=false checkout $version\n fi\n'", "sudo -H -E -u discourse git config user.discourse-version $version", "mkdir -p tmp", "chown discourse:www-data tmp", "mkdir -p tmp/pids", "mkdir -p tmp/sockets", "touch tmp/.gitkeep", "mkdir -p /shared/log/rails", "bash -c \"touch -a /shared/log/rails/{production,production_errors,unicorn.stdout,unicorn.stderr,sidekiq}.log\"", "bash -c \"ln -s /shared/log/rails/{production,production_errors,unicorn.stdout,unicorn.stderr,sidekiq}.log $home/log\"", "bash -c \"mkdir -p /shared/{uploads,backups}\"", "bash -c \"ln -s /shared/{uploads,backups} $home/public\"", "bash -c \"mkdir -p /shared/tmp/{backups,restores}\"", "bash -c \"ln -s /shared/tmp/{backups,restores} $home/tmp\"", "chown -R discourse:www-data /shared/log/rails /shared/uploads /shared/backups /shared/tmp", "[! -d public/plugins] || find public/plugins/ -maxdepth 1 -xtype l -delete"]}
bootstrap failed with exit code 128
**FAILED TO BOOTSTRAP** please scroll up and look for earlier error messages, there may be more than one.
./discourse-doctor may help diagnose the problem.
2b0150a1aac20c041b7de6173429a0a0b0133f8a63b5172a0e63f4d2ca5f22b0
==================== END REBUILD LOG ====================
Failed to rebuild app.
```
---
### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [August 1, 2023, 1:16pm UTC](https://meta.discourse.org/t/failed-to-install/273479/2 "2023-08-01T13:16:17Z")
Can you post the whole log please?
---
### Author:  [@Deveroonie](https://meta.discourse.org/u/Deveroonie)
#### Post date: [August 1, 2023, 1:31pm UTC](https://meta.discourse.org/t/failed-to-install/273479/3 "2023-08-01T13:31:17Z")
sure! [EUR1Okdcax | SourceBin](https://srcb.in/EUR1Okdcax)
---
### Author:  [@Falco](https://meta.discourse.org/u/Falco)
#### Post date: [August 1, 2023, 2:05pm UTC](https://meta.discourse.org/t/failed-to-install/273479/4 "2023-08-01T14:05:44Z")
Error is
```plaintext
fatal: unable to access 'https://github.com/discourse/discourse.git/': Could not resolve host: github.com
```
Your host or containers have internet connectivity problems.
---
### Author:  [@Deveroonie](https://meta.discourse.org/u/Deveroonie)
#### Post date: [August 1, 2023, 3:07pm UTC](https://meta.discourse.org/t/failed-to-install/273479/5 "2023-08-01T15:07:57Z")
i managed to git clone it fine tho…
---
### Author:  [@Ed\_S](https://meta.discourse.org/u/Ed_S)
#### Post date: [August 3, 2023, 12:37pm UTC](https://meta.discourse.org/t/failed-to-install/273479/6 "2023-08-03T12:37:22Z")
The `git clone` action is taken in the host, so that shows the host is OK, but the subsequent actions take place in the container. If they fail, it indicates trouble within the container (docker) and in this case, DNS (name resolution) trouble.
There have been situations before where people report this kind of connectivity problem inside docker. Perhaps [see](https://meta.discourse.org/t/issue-when-installing-new-discourse-instance/259617/7)
> [@Issue when installing new Discourse instance](https://meta.discourse.org/t/issue-when-installing-new-discourse-instance/259617/7):
>
> try lowering the MTU of the Docker interface
It might be useful to have details of your provider and the location. It might be useful to test inside the container using commands something like this:
```plaintext
./launcher enter app
ping -c2 github.com
exit
```