Failing to create several staged users per topic from email


#1

I just setup my first Discourse instance - fantastic product by the way - and somehow from reading the docs I was under the impression that it is possible to create a topic from email (directly and/or via forwarding) that is watched by several staged users.

So I expected that sending a mail from reporter@somedomain.com to e. g. support@mydomain.com with e. g. a someoneelse@someotherdomain.com in TO or CC would create a new topic in the support category with staged users reporter@somedomain.com and someoneelse@someotherdomain.com. Same goes for forwarding, e. g. someoneelse@someotherdomain.com sends an issue to reporter@somedomain.com who then forwards it to support@mydomain.com. Again I thought that this creates a topic with two staged users.

However, the only staged user that is ever created and notified upon replies is reporter@somedomain.com. Am I missing something?


(RĂ©gis Hanol) #2

This is how it’s supposed to work. When you go to your.discourse/admin/email/received, what email addresses do you see listed in the To column?


#3

I see the ones I expect to see: support@mydomain.com and someoneelse@someotherdomain.com.

If this is expected behaviour, what is the purpose of this setting then: maximum staged users per email?


(RĂ©gis Hanol) #4

Sorry I wasn’t clear. What you expected is how it’s supposed to work.

If you see all the recipients in the To but some of them are missing in the topic, then something is wrong.


(Gerhard Schlager) #5

Staged users for To and CC are only created when the email is sent to a group. It doesn’t work that way for categories.


(RĂ©gis Hanol) #6

I need to buy some :eyeglasses:


(Jeff Atwood) #7

I thought you already had some


#8

OK, it works fine when mailing to the support-group. But I would loose the solved-plugin functionality and the suggestions about similar topics… which comes in quite handy sometimes. So it’s a bit multiple participants vs. better functionality since I also can’t invite “staged users” to a topic, pity.