### Author:  [@neemiasvf](https://meta.discourse.org/u/neemiasvf)
#### Post date: [2019 年1 月 2 日 01:29 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/31 "2019-01-02T01:29:36Z")
Guess what?
When you disable `Show new / updated topic count on browser icon` in user preferences, the favicon loads with no problem.
@codinghorror, if you login back again at [https://dungeon.gg](https://dungeon.gg) and disable that option, you can see that it works fine.
It is indeed because of that feature, as @sam pointed out.
For now, I’ll be updating all of my users preferences so that they don’t have that problem. Meanwhile, you guys work on a solution for this.
Again, I’d like to offer help in solving this issue, IF you need it. I’m just now graduating in Computer Science and I really like Discourse and am very enthusiastic about it, so… 🙂
As for the certificate @tgxworld, here are the results, which are now waaaay better: [SSL Server Test: dungeon.gg (Powered by Qualys SSL Labs)](https://www.ssllabs.com/ssltest/analyze.html?d=dungeon.gg)
---
### Author:  [@tgxworld](https://meta.discourse.org/u/tgxworld)
#### Post date: [2019 年1 月 2 日 01:54 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/32 "2019-01-02T01:54:11Z")
> [@neemiasvf](#):
>
> Meanwhile, you guys work on a solution for this.
There wasn’t anything broken from what I can tell. Your site had SSL incorrectly configured somehow that was preventing us from downloading the image properly as part of the following logic:
>
I actually tried to download it manually which is how I noticed that SSL might not have been configured correctly.
---
### Author:  [@neemiasvf](https://meta.discourse.org/u/neemiasvf)
#### Post date: [2019 年1 月 2 日 01:55 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/33 "2019-01-02T01:55:27Z")
I just now updated all of my user’s preferences by doing:
```plaintext
UserOption.all do |uo|
uo.set_defaults
uo.save
end
```
That should solve the problem temporarily.
---
### Author:  [@neemiasvf](https://meta.discourse.org/u/neemiasvf)
#### Post date: [2019 年1 月 2 日 01:57 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/34 "2019-01-02T01:57:06Z")
Yeah, but even after I changed the configuration to Let’s Encrypt, the problem persisted. The actual solution was changing the setting for `Show new / updated topic count on browser icon` to `false`.
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [2019 年1 月 2 日 02:00 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/35 "2019-01-02T02:00:24Z")
> [@neemiasvf](#):
>
> Meanwhile, you guys work on a solution for this.
I am afraid this is impossible. You somehow have a setup where your server is unable to make HTTPS requests to itself.
Run:
```txt
./launcher enter app
rails c
FileHelper.download('https://dungeon.gg/uploads/default/original/1X/ea21955a8a3d56191e5d88eb8df873de430f6cb5.png')
```
You will notice that does not work cause somehow something is not configured right.
My first recommendation would to do `./launcher rebuild app`, next up I would recommend looking at your Docker DNS settings, maybe somehow DNS is not resolving from when you are inside the container.
---
### Author:  [@neemiasvf](https://meta.discourse.org/u/neemiasvf)
#### Post date: [2019 年1 月 2 日 02:05 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/36 "2019-01-02T02:05:36Z")
Right.
By running this:
```plaintext
FileHelper.download('https://dungeon.gg/uploads/default/original/1X/ea21955a8a3d56191e5d88eb8df873de430f6cb5.png')
```
I got:
```plaintext
ArgumentError: missing keywords: max_file_size, tmp_file_name
from /var/www/discourse/lib/file_helper.rb:22:in `download'
```
So I went ahead and ran:
```plaintext
FileHelper.download('https://dungeon.gg/uploads/default/original/1X/ea21955a8a3d56191e5d88eb8df873de430f6cb5.png', max_file_size: 99999, tmp_file_name: 'test')
```
And I got:
```plaintext
=> #
```
---
### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [2019 年1 月 2 日 02:05 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/37 "2019-01-02T02:05:55Z")
> [@sam](#):
>
> To avoid this we proxy the image locally.
And since our source is going to be on S3 if S3 uploads are enabled, there is nothing we can do.
---
### Author:  [@tgxworld](https://meta.discourse.org/u/tgxworld)
#### Post date: [2019 年1 月 2 日 02:06 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/38 "2019-01-02T02:06:18Z")
> [@neemiasvf](#):
>
> Yeah, but even after I changed the configuration to Let’s Encrypt, the problem persisted
That is because the favicon is cached for 30 minutes.
---
### Author:  [@neemiasvf](https://meta.discourse.org/u/neemiasvf)
#### Post date: [2019 年1 月 2 日 02:07 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/39 "2019-01-02T02:07:38Z")
🤔 I see. Anyways, it’s already solved due to changing user’s preferences.
---
### Author:  [@tgxworld](https://meta.discourse.org/u/tgxworld)
#### Post date: [2019 年1 月 2 日 02:10 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/40 "2019-01-02T02:10:05Z")
The problem has already been solved by switching to Let’s Encrypt for your SSL needs. You just have to wait 30 mins till the cache is cleared.
---
### Author:  [@neemiasvf](https://meta.discourse.org/u/neemiasvf)
#### Post date: [2019 年1 月 2 日 02:12 UTC](https://meta.discourse.org/t/favicon-is-failing-to-load-for-logged-in-users/104952/41 "2019-01-02T02:12:38Z")
🤔 Alright. I’ll wait a bit more and change the setting back again. If it works, I’ll give you a 😗 haha
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