# Feature idea: allow groups to send messages, or include a specific group in all messages to specific username **URL:** \ **Category:** Product Support\ **Created:** [January 18, 2019, 10:02pm UTC](https://meta.discourse.org/t/feature-idea-allow-groups-to-send-messages-or-include-a-specific-group-in-all-messages-to-specific-username/106945 "2019-01-18T22:02:13Z")\ **Posts on this page:** 1\ **Showing post:** 9
**Author:** ![tobiaseigen](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/tobiaseigen/32/539204_2.png) [@tobiaseigen](https://meta.discourse.org/u/tobiaseigen)\ **Post date:** [March 18, 2019, 5:17pm UTC](https://meta.discourse.org/t/feature-idea-allow-groups-to-send-messages-or-include-a-specific-group-in-all-messages-to-specific-username/106945/9 "2019-03-18T17:17:02Z")
Thanks, Sam! Finally have some time to try to think about this. I think I understand what you’re saying. It does mean I proceed with my alternative plan: > [@tobiaseigen](#): > > If this is too weird, an alternative might be to simply create a helpdesk user, and set that username as the site contact username and for automated messages. But then it would be helpful if any messages to that user (including replies) also are tickets and include the helpdesk group. Am I right in understanding that with your proposed improvement, messages sent _ **to and from** _ `the site_contact_username` would also include the `site_contact_group_name`? If so then this definitely solves the OP and I’m happy. I will eagerly await the improvement, and in the meantime create a new `helpdesk` user and set that as the `site_contact_username`. I will keep an eye on that user’s messages and manually make sure they include the `helpdesk_team` group I will use as the `site_contact_group_name` when this is implemented. --- _[View the full topic](https://meta.discourse.org/t/feature-idea-allow-groups-to-send-messages-or-include-a-specific-group-in-all-messages-to-specific-username/106945)._