# Feedback button
**URL:** https://meta.discourse.org/t/feedback-button/258628
**Category:** UX
**Created:** [March 19, 2023, 3:35am UTC](https://meta.discourse.org/t/feedback-button/258628 "2023-03-19T03:35:26Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@jidanni](https://meta.discourse.org/u/jidanni)
#### Post date: [March 19, 2023, 3:35am UTC](https://meta.discourse.org/t/feedback-button/258628/1 "2023-03-19T03:35:26Z")
How could end users submit feedback, that say, there is no feedback button?
Then, armed with the feedback that there is no feedback button, would you consider adding one?
Sure, you could do end user surveys to dig up some UX feedback, but end users with something to say in the first place would still have no way to give it to you.
Yes, the future feedback button could say:
> For problems like “Johnny replied to my post with a swear word”, “I am not allowed to join the Lawnmower discussion group”, etc. contact your administrator. Click here…
>
> But for problems like “the top of the screen is cut off”, well, yes, we would be delighted to have your feedback! Click here…
Note, I am not talking about
> [@Discourse User Feedback](https://meta.discourse.org/t/discourse-user-feedback/219002/):
>
> Do you want your community members to give reviews and ratings to other fellow community members? Now you can enable this feature for your community! Overview Discourse User Feedbacks plugin allows each user to give a rating and feedback to other fellow community members. Each user can give feedback to other community members including the admins. This feature can help the communities that understand their audience’s opinion towards fellow users. It’s helpful for the communities that offer #M…
nor just feedback for just one site like
[https://meta.discourse.org/c/site-feedback/](https://meta.discourse.org/c/site-feedback/)
---
### Author:  [@merefield](https://meta.discourse.org/u/merefield)
#### Post date: [March 19, 2023, 6:53am UTC](https://meta.discourse.org/t/feedback-button/258628/2 "2023-03-19T06:53:01Z")
> [@jidanni](#):
>
> for problems like “the top of the screen is cut off”
For non-toxic, non-sensitive general feedback like this I encourage users to post a Topic in the #Contribute > Site feedback Category. The advantage of this public approach for feedback is you can include the whole community in discussions on approaches and solutions to things and people can see prior discussions so you (and others) don’t have to repeat yourself. Why hide this stuff? You might even get long time members helping others out so you don’t even have to intervene! 👍
> [@jidanni](#):
>
> Johnny replied to my post with a swear word”
This use case is already implemented and catered for in the Post flagging system. It’s even better because it references the exact Post. 👍
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [March 19, 2023, 8:57am UTC](https://meta.discourse.org/t/feedback-button/258628/3 "2023-03-19T08:57:14Z")
As individual sites can have a lot of configuration and customisation differences it could get confusing when to report issues directly to here rather than through the #Contribute > Site feedback category on the sites themselves in the first instance. I’m not sure a typical end user could identify which of their issues were caused by a misapplied setting, a site-specific customised theme, or a third-party plugin, etc. And they also wouldn’t be best placed to take any advice on how to implement a fix for that site, or provide key information that may be required to debug the issue further.
It is of course possible for users to provide feedback here on Meta, though it does require taking a bit of time to gain a deeper understanding of how everything fits together for it to be truly useful. I think having a prominent link for users on every forum would lead to a lot of topics that could probably be better solved by site admins.
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### Author:  [@jidanni](https://meta.discourse.org/u/jidanni)
#### Post date: [March 20, 2023, 3:11am UTC](https://meta.discourse.org/t/feedback-button/258628/4 "2023-03-20T03:11:55Z")
Anyway, I was just thinking, there is no direct route, for end users on thousands of sites, to communicate directly with you guys. There is no official pathway they can find.
This contrasts with very many other pieces of software, where there’s always a feedback button in the corner somewhere.
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### Author:  [@Jagster](https://meta.discourse.org/u/Jagster)
#### Post date: [March 20, 2023, 7:25am UTC](https://meta.discourse.org/t/feedback-button/258628/5 "2023-03-20T07:25:09Z")
> [@jidanni](#):
>
> very many other pieces of software, where there’s always a feedback button in the corner somewhere
Perhaps because of main purpose of Discourse is… feedback? Those other pieces are doing something different things, where is no other way get contact.
Mine is showing email address, for example. It is possible that someone can’t use email but I doubt.
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### Author:  [@merefield](https://meta.discourse.org/u/merefield)
#### Post date: [March 20, 2023, 8:05am UTC](https://meta.discourse.org/t/feedback-button/258628/6 "2023-03-20T08:05:53Z")
How much do you talk with the administrators of the sites you use?
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### Author:  [@jidanni](https://meta.discourse.org/u/jidanni)
#### Post date: [March 20, 2023, 8:11am UTC](https://meta.discourse.org/t/feedback-button/258628/7 "2023-03-20T08:11:34Z")
Well I’m saying a vanilla installation of… Of what? No, the software doesn’t have any name at all. At least to the end user. Anyway a vanilla installation of it should come with deep down in the menu somewhere a way to contact you guys with some ux improvement suggestions.
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### Author:  [@jidanni](https://meta.discourse.org/u/jidanni)
#### Post date: [March 20, 2023, 8:13am UTC](https://meta.discourse.org/t/feedback-button/258628/8 "2023-03-20T08:13:39Z")
Let’s see, I use the open street map installation of this software, the bitwarden installation of this software… I never checked who the administrators were.
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### Author:  [@Jagster](https://meta.discourse.org/u/Jagster)
#### Post date: [March 20, 2023, 11:10am UTC](https://meta.discourse.org/t/feedback-button/258628/9 "2023-03-20T11:10:44Z")
> [@jidanni](#):
>
> No, the software doesn’t have any name at all. At least to the end user
Again. Why are you calling yourself as _end user_?
Every single one of my visitors who has something to ask and doesn’t create account for that know for what and why there is `/about`-page. You don’t want to use it because by your opinion dozens of buttons is sign of the very best UX. No, it is not. Doing things such way that is easy for an user is good practise of UX. Like using /about page as about majority of sites has solved out same thing.
But it isn’t suitable for you for some reason.
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### Author:  [@merefield](https://meta.discourse.org/u/merefield)
#### Post date: [March 20, 2023, 11:55am UTC](https://meta.discourse.org/t/feedback-button/258628/10 "2023-03-20T11:55:20Z")
Then again, the discoverability the `/about` page has taken a hit imho due to the sidebar … much prefer the way it was/is with the top Hamburger …
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### Author:  [@jidanni](https://meta.discourse.org/u/jidanni)
#### Post date: [March 21, 2023, 3:09am UTC](https://meta.discourse.org/t/feedback-button/258628/12 "2023-03-21T03:09:12Z")
I am saying, for example, on [About - Bitwarden Community Forums](https://community.bitwarden.com/about) , or [About - OpenStreetMap Community Forum](https://community.openstreetmap.org/about) , or anywhere else on those sites, users are to be under the impression that the entire site was constructed by the organization who is administrating it. And there was nobody else in the picture.
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### Author:  [@supermathie](https://meta.discourse.org/u/supermathie)
#### Post date: [March 21, 2023, 3:21am UTC](https://meta.discourse.org/t/feedback-button/258628/13 "2023-03-21T03:21:27Z")
Not every site has one, but it’s pretty common for sites to have a meta category of their own.
For example, linked from
> [@jidanni](#):
>
> [About - OpenStreetMap Community](https://community.openstreetmap.org/about)
is the category one would use to give feedback on their site:
> **[This forum issues and requests](https://community.openstreetmap.org/c/site-feedback/issues/36)**
>
> Report issues with this Discourse site and also request new features, categories or changes.
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### Author:  [@jidanni](https://meta.discourse.org/u/jidanni)
#### Post date: [March 23, 2023, 6:52am UTC](https://meta.discourse.org/t/feedback-button/258628/14 "2023-03-23T06:52:48Z")
By the way, I finally found the way **end** users are officially allowed to know what software they are using!
$ w3m -dump [https://community](https://community).\*.com/ | grep -i discourse
Powered by Discourse, best viewed with JavaScript enabled
That’s right! They need to turn off javascript.
Alas, now that I told the secret, I am sure that “crews will be sent in to wreck it.”
OK, back to
> **[This forum issues and requests](https://community.openstreetmap.org/c/site-feedback/issues/36)**
>
> Report issues with this Discourse site and also request new features, categories or changes.
We note the HTML tag
> meta name=“description” content="Report issues with this Discourse site and also request new features, categories or changes.
looks great in link previews, but when the user visits the page, no such words exist!
OK, we find a
> **[About the 🐞 This forum issues and requests category](https://community.openstreetmap.org/t/about-the-this-forum-issues-and-requests-category/271)**
>
> Report issues with this Discourse site and also request new features, categories or changes. Please, make sure a discussion has happened before requesting new features or changes on existing ones.
but the word Discourse isn’t even hyperlinked there when we visit the message.
Anyway,
> **[Talk:Comparison of Internet forum software | Transparency to end users](https://en.wikipedia.org/wiki/Talk:Comparison_of_Internet_forum_software#Transparency_to_end_users)**
>
> For each software, mention if end users can
> 1.Figure out the name of the software |
> 2.Figure out the version number |
> 3.Figure out the copyright |
> 4.Figure out where to send interface improvement suggestions Or, if all that is hidden, only visible to administrators, or looking at the HTML source code. Not even a Powered By label. Jidanni (talk) 06:34, 23 March 2023 (UTC)\[reply\]
> In the tables, there needs to be a section called Country of Origin to show where the majority of the code is comi...
is what I am trying to say.
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### Author:  [@merefield](https://meta.discourse.org/u/merefield)
#### Post date: [March 23, 2023, 8:15am UTC](https://meta.discourse.org/t/feedback-button/258628/15 "2023-03-23T08:15:15Z")
Or use here in an example:
> **[Detect which CMS a site is using - What CMS?](https://whatcms.org/?s=www.starzen.space)**
>
> WhatCMS.org analyzes website content to detect which Content Management System is being used. We can detect over 1200 different CMS and other website powering technologies.
I’m not sure your concern makes a lot of sense.
Legally the full suite of software you are using, add-ins and all is up to each individual site and its owners.
You aren’t necessarily just using a specific version of Discourse. Even if that version number was exposed it might be misleading.
Just because a site uses “Discourse version 3.1” does not in any way preclude the possibility that the site in queston is using significant local customisations which could affect the behaviour of anything.
I think you are missing the significant point here that Discourse is a platform not a single entity and that platform can be downloaded, installed and then customised in significant ways and in ways the core developers didn’t necessarily intend.
You can glean some information from the version number but not enough to pin down all the exact code you are interacting with.
Nor will any of that guarantee the trustworthiness of a specific site and the way it is run.
That is why you should take these questions to the actual site you are using.
Don’t expect the core Discourse community to always deal with specific issues you have with the sites you are using.
Have you approached the sites you are using and given them any feedback?
It smacks a little of “going above their heads” if you only discuss these issues on meta and not with the site owners themselves?
Are you hoping to make changes to the software to that might override what the site owners might want or prefer?
Are you involving them in the discussion?
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### Author:  [@jidanni](https://meta.discourse.org/u/jidanni)
#### Post date: [March 25, 2023, 7:07am UTC](https://meta.discourse.org/t/feedback-button/258628/16 "2023-03-25T07:07:28Z")
Let’s take
>
>
> All forums. One app...
We are supposed to enter all the Discourse sites one reads.
But it is Discourse’s policy not to reveal that a Discourse site is a
Discourse site, unless one turns off javascript, to reveal the Powered
By message.
So one needs [https://whatcms.org/](https://whatcms.org/) to check.
Which indeed even gives the version of Discourse.
Which might not be accurate, because the real version is secret.
Anyway, the user has no **official** way to figure out if a site is using Discourse!
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### Author:  [@Jagster](https://meta.discourse.org/u/Jagster)
#### Post date: [March 25, 2023, 7:14am UTC](https://meta.discourse.org/t/feedback-button/258628/17 "2023-03-25T07:14:58Z")
> [@jidanni](#):
>
> Anyway, the user has no **official** way to figure out if a site is using Discourse!
Again — and why is this so important? Users aren’t wandering all over the internet wondering what is the platform behind everything.
There in one situation when an user needs to know if a forum is Discourse or not: DiscourseHub. And I’m totally sure that everyone who’s using the Hub sees right away if a forum is Discourse or not.
You are avoiding answering to one question all the time: why. Yes, we know for you it is important piece of data for some reason, but you are talking about general users here.
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### Author:  [@Moin](https://meta.discourse.org/u/Moin)
#### Post date: [March 25, 2023, 7:24am UTC](https://meta.discourse.org/t/feedback-button/258628/18 "2023-03-25T07:24:59Z")
And even if you check the version, the next questions here like:
- which plugins are active?
- what theme/ theme component/ custom change is used?
- how is setting xyz configured?
Are all questions only an admin can answer. That’s why you report the problem to the admin of that special discourse site.
Discourse can be customized in many ways to fit the different needs of different communities. So if it does not fit the admin of that site is the one, who can decide where a change is needed.
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [March 25, 2023, 7:25am UTC](https://meta.discourse.org/t/feedback-button/258628/19 "2023-03-25T07:25:59Z")
Just to note, Discourse Land is a third-party app:
> [@Backwards compatibility with older browsers](https://meta.discourse.org/t/backwards-compatibility-with-older-browsers/255820/77):
>
> Be aware that since it’s a third-party, closed-source application, we don’t know its reliability and we have no control over what the author does with your data.
> Please read carefully their [Data safety](https://play.google.com/store/apps/datasafety?id=com.hachther.discourse) page for more information.
As @Jagster says, DiscourseHub is the official version.
Though this also seems off-topic in regards to adding a specific button to provide feedback.
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### Author:  [@jidanni](https://meta.discourse.org/u/jidanni)
#### Post date: [March 25, 2023, 7:53am UTC](https://meta.discourse.org/t/feedback-button/258628/20 "2023-03-25T07:53:15Z")
The idea is to give the user a way to send feedback directly, instead of
going through a third party.
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### Author:  [@merefield](https://meta.discourse.org/u/merefield)
#### Post date: [March 25, 2023, 7:57am UTC](https://meta.discourse.org/t/feedback-button/258628/21 "2023-03-25T07:57:04Z")
It’s not a third party though. The site you are using is the entity responsible for providing the service. They can escalate to the core team/open source community as appropriate.
For example, they might be leveraging a plugin that is made by a third party. Only they will know who to contact.
[Next page](https://meta.discourse.org/t/feedback-button/258628.md?page=2)