My community currently runs a Wordpress blog and for a variety of reasons we are unsatisfied with the built in commenting system provided. We’ve been looking at alternatives that could be embedded into Wordpress and a handful of static pages outside of the Wordpress framework.
We’ve narrowed it down to Disqus and Discourse. Both have a couple advantages over the other. The biggest reason I am in favor of Discourse is that we own and control the content. We aren’t dependent on a third party. Additionally, the moderation feature set seems much better with Discourse.
The one problem I’m seeing, that seems to be a big hang up for other admins, is that with Discourse embedded you can’t actually comment from the page, “users have to navigate to your forum to post replies.” This breaks the existing flow of users that can start commenting immediately and a problem Disqus doesn’t have.
So, with that background on my problem, I’m looking for feedback from users that have used either or better both, did you find users cared about the intermediate step of leaving the blog to go to a forum to comment? If so, and you still went with Discourse, how did the community adapt? Did it impact user engagement?
I realize I’m talking with a loyal fan base of Discourse, but I am hoping for some good feedback I can take back to my team.