# Forcing users to read their mail is confusing my users
**URL:** https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936
**Category:** UX
**Created:** [11월 15, 2016, 10:05오후 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936 "2016-11-15T22:05:07Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@rhyolight](https://meta.discourse.org/u/rhyolight)
#### Post date: [11월 15, 2016, 10:05오후 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936/1 "2016-11-15T22:05:07Z")
I got a complaint from a user that their screen was dimmed and looked like this:
He did not understand that Discourse wanted him to check his messages. He was just confused. I impersonated him, and I agree.
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [11월 15, 2016, 10:08오후 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936/2 "2016-11-15T22:08:18Z")
Agree, I raised this here
[https://meta.discourse.org/t/discourse-narrative-bot/52132/78?u=sam](https://meta.discourse.org/t/discourse-narrative-bot/52132/78)
We need an extra overlay there:
> Click `picture of inbox` to check your incoming messages.
`[check my mail] [Never show this again]`
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [11월 15, 2016, 10:25오후 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936/3 "2016-11-15T22:25:16Z")
This should be limited to TL0 users anyway @tgxworld
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### Author:  [@sam](https://meta.discourse.org/u/sam)
#### Post date: [11월 15, 2016, 10:35오후 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936/4 "2016-11-15T22:35:27Z")
Sure, but tl0 are the users most confused by this, they log in and then site looks broken
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [11월 15, 2016, 10:40오후 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936/5 "2016-11-15T22:40:18Z")
I am pretty sure the user in question is not a new user can you confirm @rhyolight ?
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### Author:  [@rhyolight](https://meta.discourse.org/u/rhyolight)
#### Post date: [11월 15, 2016, 11:14오후 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936/6 "2016-11-15T23:14:08Z")
Not a new user. I believe this was caused because a user never checked their message inbox, so the welcome message was still unread after 6 months.
I don’t agree, however, that tl0 users are the most confused. This is confusing to anyone.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [11월 15, 2016, 11:26오후 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936/7 "2016-11-15T23:26:23Z")
We’re still actively working on it, and this is brand new as of a few hours ago. But yes, it is intended for new users only.
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### Author:  [@tgxworld](https://meta.discourse.org/u/tgxworld)
#### Post date: [11월 16, 2016, 10:55오전 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936/8 "2016-11-16T10:55:03Z")
Ok so the condition now is that the “First PM Notification” feature will only trigger for new users that are less than a week old with a trust level of 0
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [11월 17, 2016, 9:39오전 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936/9 "2016-11-17T09:39:41Z")
Ok this is fixed now, just get latest.
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [11월 17, 2016, 9:39오전 UTC](https://meta.discourse.org/t/forcing-users-to-read-their-mail-is-confusing-my-users/52936/10 "2016-11-17T09:39:43Z")