I use Discourse for technical support. My current approach has been to use a pre-filled template for support topics. However many users are not familiar with markdown formatting, how comment fields work, and sometimes just ignore it altogether so there’s wasted effort asking for information later on…

שדות טופס ליצירת נושאים במקום תיבת טקסט

Falco (Falco) 16 באוקטובר,‏ 2023,‏ 7:14pm 13

נושא		תגובות	צפיות
Use a form to make a topic Support	9	1796	16 באוקטובר,‏ 2023
Forms on Discourse Support	3	1830	13 ביוני,‏ 2022
Is there any means, tools or features... so we can create and use a template for threads? Feature	1	677	8 באפריל,‏ 2022
New Topic template form, like GitHub Issue templates? Support	5	1348	16 באוקטובר,‏ 2023
Have users complete form when creating a topic? Feature completed	11	2023	16 באוקטובר,‏ 2023