I use Discourse for technical support. My current approach has been to use a pre-filled template for support topics. However many users are not familiar with markdown formatting, how comment fields work, and sometimes just ignore it altogether so there’s wasted effort asking for information later on…

Formuliervelden voor het maken van onderwerpen in plaats van een tekstvak

Falco (Falco) 16 oktober 2023 om 19:14 13

Topic		Antwoorden	Weergaven
Use a form to make a topic Support	9	1796	16 oktober 2023
Forms on Discourse Support	3	1832	13 juni 2022
Is there any means, tools or features... so we can create and use a template for threads? Feature	1	677	8 april 2022
New Topic template form, like GitHub Issue templates? Support	5	1348	16 oktober 2023
Have users complete form when creating a topic? Feature completed	11	2024	16 oktober 2023