# Falhas em massa no envio de e-mails de trabalho: falta de usuário?
**URL:** https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590
**Category:** Support
**Created:** [15 Janeiro , 2019 14:07 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590 "2019-01-15T14:07:06Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [15 Janeiro , 2019 14:07 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/1 "2019-01-15T14:07:06Z")
I’m getting a lot of email job failures, when I check the logs in Sidekiq, I can see that they’re related to a user with ID 2. The failures are on this form:
```plaintext
Jobs::HandledExceptionWrapper: Wrapped NoMethodError: undefined method `email' for nil:NilClass
```
I think the user with ID 2 was created by accident through logging on with SSO using the wrong email address, and I since cleaned it out. I guess that user ID is somehow still lingering in parts of the system? How can I verify that these issues are indeed relating to a non-existent user, and if so get rid of it?
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [15 Janeiro , 2019 14:12 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/2 "2019-01-15T14:12:16Z")
How did you ‘clean it out’? Using the rails console?
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [15 Janeiro , 2019 14:48 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/3 "2019-01-15T14:48:13Z")
Yeah I used the rails console to remove the user. I think I removed the main database record. I found there was an SSO record lingering after though, so I reset the SSO records too somehow.
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [16 Janeiro , 2019 14:23 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/4 "2019-01-16T14:23:44Z")
Any idea how to troubleshoot what’s going wrong here? As I said, I don’t think there’s a user record with ID 2 any longer. Unless another user was added with that ID in the meantime, there seems to be remnants in the system causing these email errors.
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [16 Janeiro , 2019 14:26 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/5 "2019-01-16T14:26:29Z")
Deleting a user is a complicated process, and by doing it on the console you have bypassed all the safeguards in place. If you can restore a backup and do it from the user interface, that would be best.
If not, maybe you could try creating a new user object on the console using the same ID as the old user, and then deleting that user properly. I would strongly recommend taking a backup before attempting that, as I’m not sure exactly what will happen.
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [16 Janeiro , 2019 14:28 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/6 "2019-01-16T14:28:45Z")
I don’t have a backup from before doing so unfortunately.
How do I create a new user and delete it (properly)?
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [16 Janeiro , 2019 14:31 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/7 "2019-01-16T14:31:54Z")
## Take a backup first, this could cause issues
I’ve never done this, but try running:
```ruby
User.create!(id: 2, password: SecureRandom.hex, email: "temp@example.com", username: 'someusername')
```
Then that user **should** appear in the user interface, and you can try deleting it from the admin panel.
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [16 Janeiro , 2019 15:07 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/8 "2019-01-16T15:07:38Z")
> [@david](#):
>
> User.create!(id: 2, password: SecureRandom.hex, email: “[temp@example.com](mailto:temp@example.com)”, username: ‘someusername’)
Thanks! I tried creating the user now, as you said, but it turns out the record with ID 2 is still there, even though I thought I had deleted it! It doesn’t show up among the users in the Discourse UI though. Is there anything I can do further to resolve this issue?
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [16 Janeiro , 2019 15:09 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/9 "2019-01-16T15:09:25Z")
Does it appear at `/admin/users/39129/username`?
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [16 Janeiro , 2019 15:10 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/10 "2019-01-16T15:10:11Z")
That gives me a 404 😕
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [16 Janeiro , 2019 15:11 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/11 "2019-01-16T15:11:28Z")
Oops, I meant to change the number there
```plaintext
/admin/users/2/username
```
Also sorry for editing your post, I hit the wrong button!
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [16 Janeiro , 2019 15:15 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/12 "2019-01-16T15:15:47Z")
> [@david](#):
>
> /admin/users/2/username
Ah, that does give me a page of the user!
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [16 Janeiro , 2019 15:16 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/13 "2019-01-16T15:16:09Z")
Shall I click Delete User on that page?
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [16 Janeiro , 2019 15:16 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/14 "2019-01-16T15:16:50Z")
Give it a try. That should then run through the ‘proper’ deletion process
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [16 Janeiro , 2019 15:17 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/15 "2019-01-16T15:17:23Z")
> There was an error deleting that user. Make sure all posts are deleted before trying to delete the user
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [16 Janeiro , 2019 15:18 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/16 "2019-01-16T15:18:46Z")
Check `/logs` to see a more detailed error (hopefully)
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [16 Janeiro , 2019 15:23 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/17 "2019-01-16T15:23:23Z")
I don’t see anything beneath $SITE/logs, but in /shared/log/rails/production.log I can see the following:
````Started
Processing by Admin::UsersController#destroy as JSON
Parameters: {"context"=>"/admin/users/2/username", "delete_posts"=>"true", "id"=>"2"}
Rendering text template
Rendered text template (0.0ms)
Completed 418 in 11ms (Views: 3.2ms | ActiveRecord: 3.4ms)
Failed to process hijacked response correctly : undefined method `email' for nil:NilClass
Started GET "/admin/users/2.json?_=1547652146066" for 185.199.104.14 at 2019-01-16 15:22:31 +0000
Processing by Admin::UsersController#show as JSON
Parameters: {"_"=>"1547652146066", "id"=>"2"}
Completed 200 OK in 64ms (Views: 0.2ms | ActiveRecord: 42.7ms)```
````
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [16 Janeiro , 2019 15:24 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/18 "2019-01-16T15:24:38Z")
Try running
```plaintext
User.find(2).primary_email
```
on the console. I guess it will say `nil`?
---
### Author:  [@aknudsen](https://meta.discourse.org/u/aknudsen)
#### Post date: [16 Janeiro , 2019 15:26 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/19 "2019-01-16T15:26:22Z")
```plaintext
[2] pry(main)> User.find(2).primary_email
=> nil
```
---
### Author:  [@david](https://meta.discourse.org/u/david)
#### Post date: [16 Janeiro , 2019 15:27 UTC](https://meta.discourse.org/t/getting-email-job-failures-en-masse-due-to-missing-user/106590/20 "2019-01-16T15:27:35Z")
Ok, it looks like you deleted the UserEmail record rather than the user. So try
```plaintext
u = User.find(2)
u.email = "temp@example.com"
u.save!
```
Then try deleting from the UI again
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