This now exists at Grammarly:
Hi Jan,
Thank you for contacting Grammarly Customer Support!
Please rest assured that the technical team is aware of the problem and they are currently working on it.
Unfortunately, this will not be a quick fix and I cannot provide you with an estimated timeframe, as the developers will need some time to analyze the cause of this issue.
I’m going to close this case, but if you have further information regarding this issue, please reply to this email and the case will be re-opened for further investigation. We apologize for any inconvenience caused.
Best wishes,
…
Hi Jan,
Thank you for your message!
This issue has been identified as a bug. It was backlogged, prioritized, and will be resolved in due course.
Unfortunately, we currently do not have a system for notifying customers when the issue is resolved. However, you can always reopen this ticket by sending a message to this thread.
I hope this clarifies the matter for you. And we once again apologize for any inconvenience.
Best regards,
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