# Group Inbox Stopped Showing Automated Emails

**URL:** https://meta.discourse.org/t/group-inbox-stopped-showing-automated-emails/373226
**Category:** Support
**Tags:** email
**Created:** [July 7, 2025, 6:13pm UTC](https://meta.discourse.org/t/group-inbox-stopped-showing-automated-emails/373226 "2025-07-07T18:13:05Z")
**Posts on this page:** 1
**Showing post:** 1

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### Author: ![learningmore](https://avatars.discourse-cdn.com/v4/letter/l/cdc98d/32.png) [@learningmore](https://meta.discourse.org/u/learningmore)
#### Post date: [July 7, 2025, 6:13pm UTC](https://meta.discourse.org/t/group-inbox-stopped-showing-automated-emails/373226/1 "2025-07-07T18:13:05Z")

</div>

I read thru the admin guide and thru the support forum but am not finding (or, admittedly, not understanding) the answer. Here’s the issue:

We set up a group inbox (Directory-Admin) for me and another admin to receive emails from REDCap. In this case, when a change happens in a user record in a REDCap directory, it automatically triggers an email to our group inbox. This has worked flawlessly for almost a year.

Now, for some reason that I can’t figure out, I’m receiving the email notifications in my **personal** Outlook, but the notifications are no longer appearing online in the group inbox. I sent a test email from Outlook and it did appear in the group inbox. Also, I am not seeing any notifications in the drop-down admin menu on the upper right.

The only thing that has changed over the last year is the other admin left the organization (and is “suspended” in Discourse).

**My settings**

I am “Watching” the group inbox.

Here are my email preferences:

 ![A screenshot displays email notification settings, allowing users to customize alerts for personal messages, mentions, and activity, alongside options for including previous replies and an activity summary. (Captioned by AI)](https://global.discourse-cdn.com/meta/original/4X/1/4/4/144d274b6ca39e3fbfd6ae361ed7fc3c8a8763bb.png)

Here are my notifications settings:

 ![This screenshot displays a settings page for managing notifications, allowing users to customize when and how they receive alerts, with options to always notify, disable live notifications, and set a custom schedule. (Captioned by AI)](https://global.discourse-cdn.com/meta/original/4X/0/a/f/0af5bc0b26293cf342d0deda037acd8bb8aa5d20.png)

Any ideas? Thanks!

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