Help on understanding a crashed site please


(Pad Pors) #1

our site has crashed recently, and I haven’t yet been able to bring it up.

the host is a 20G instance with a 2G ram.
number of active users is ~50 and # of requests is ~ 20k.

when I rebuild the site nothing is strange, and everything seems to be fine.

but at the end the site can not be loaded.

is there any way I can understand if the app is running?


(Sam Saffron) #2

Does it work in safe mode?

./launcher rebuild app
navigate to https://your-site.com/safe-mode

(Pad Pors) #3

no. the safe-mode site is off as well.


(Sam Saffron) #4

My guess, maybe you installed Nginx or some web server on the host?


(Pad Pors) #5

the last thing we installed on the host were npm and nodejs. no other installation.

does it hurt the app-installation?


(Pad Pors) #7

just checking the top command, and 4-5 ruby programs are running. can this show if the app is up?