# Help! Problem with firewall/permissions and postgre?

**URL:** <https://meta.discourse.org/t/help-problem-with-firewall-permissions-and-postgre/188927>\
**Category:** Self-hosting\
**Created:** [May 2, 2021, 9:41pm UTC](https://meta.discourse.org/t/help-problem-with-firewall-permissions-and-postgre/188927 "2021-05-02T21:41:07Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![laurakowa](https://avatars.discourse-cdn.com/v4/letter/l/eada6e/32.png) [@laurakowa](https://meta.discourse.org/u/laurakowa)\
**Post date:** [May 2, 2021, 9:41pm UTC](https://meta.discourse.org/t/help-problem-with-firewall-permissions-and-postgre/188927/1 "2021-05-02T21:41:07Z")

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Hi!

This is my first official post as I usually just lurk and hunt for the answers, but this one is really stumping me. I recently updated our discourse after a bit via ssh and I’m having trouble getting the forum to connect to the internet and resolve the host. There are some issues with the postgres that I don’t really understand – getting the “not shut down cleanly” message in the FAQ of the [PostgreSQL 12 update](https://meta.discourse.org/t/postgresql-12-update/151236) post.

There’s also an issue with docker (maybe?) that’s preventing me from starting the app and running as suggested.

This is the error that I’m getting with the postgres –

```
The source cluster was not shut down cleanly.

Failure, exiting

-------------------------------------------------------------------------------------

UPGRADE OF POSTGRES FAILED

Please visit https://meta.discourse.org/t/postgresql-13-update/172563 for support.

You can run ./launcher start app to restart your app in the meanwhile

FAILED

--------------------

Pups::ExecError: /root/upgrade_postgres failed with return #<Process::Status: pid 47 exit 1>

Location of failure: /pups/lib/pups/exec_command.rb:112:in `spawn'

exec failed with the params "/root/upgrade_postgres"

49554f9dc370e42c8989a7e23a8cb30fb06c5857aac7b8a95acb1a0cc21cefff

**FAILED TO BOOTSTRAP** please scroll up and look for earlier error messages, there may be more than one.

./discourse-doctor may help diagnose the problem.

```

And when I try to start the app as suggested –

```
Unable to find image 'local_discourse/app:latest' locally

docker: Error response from daemon: pull access denied for local_discourse/app, repository does not exist or may require 'docker login': denied: requested access to the resource is denied.

See 'docker run --help'.

```

Is there any way to fix this? I feel like I can’t fix the postgres without a running app, and I can’t figure out how to fix the docker/daemon/firewall issue

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_[View the full topic](https://meta.discourse.org/t/help-problem-with-firewall-permissions-and-postgre/188927)._