# Help with e-mail and service update

**URL:** <https://meta.discourse.org/t/help-with-e-mail-and-service-update/363056>\
**Category:** Product Support\
**Created:** [April 22, 2025, 8:42pm UTC](https://meta.discourse.org/t/help-with-e-mail-and-service-update/363056 "2025-04-22T20:42:58Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Andre\_de\_Nardi\_Senna\_Moraes](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/andre_de_nardi_senna_moraes/32/500129_2.png) [@Andre\_de\_Nardi\_Senna\_Moraes](https://meta.discourse.org/u/Andre_de_Nardi_Senna_Moraes)\
**Post date:** [April 22, 2025, 8:42pm UTC](https://meta.discourse.org/t/help-with-e-mail-and-service-update/363056/1 "2025-04-22T20:42:58Z")

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Hello, hope you are well.

We need help with our e-mail configs. Neither members nor admins are able to receive e-mails through our community.

We think it may be because our service is not updated. See print below:

 ![image](https://global.discourse-cdn.com/meta/original/4X/1/a/b/1ab6a87347df26af3058b50c2a3e379e09802c01.png)

The platform tells us to update the service manually. We did try to send the inputs on our SSH, but this has brought instability to the pages.

Also, all of the developers who made this application are no longer employees of the company. To make things worse, as we have not access to e-mail, we can’t transfer ownership of the site. Can anybody share some light on this?

Thanks,

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