# Gehoste site blijft hangen op laadpagina (gekleurde stippen) (18-01-2023 13:05)
**URL:** https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171
**Category:** Support
**Created:** [18 januari 2023 om 13:10 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171 "2023-01-18T13:10:49Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@EricGT](https://meta.discourse.org/u/EricGT)
#### Post date: [18 januari 2023 om 13:10 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/1 "2023-01-18T13:10:50Z")
Our site is stuck at the loading page.
[https://swi-prolog.discourse.group/](https://swi-prolog.discourse.group/)
First happened on Chrome on laptop, then same with Microsoft Edge on same laptop. Same with iPhone.
Ping works.
```plaintext
C:\Users\Groot>ping swi-prolog.discourse.group
Pinging swiprolog.hosted-by-discourse.com [2602:fd3f:3:ff01::cb] with 32 bytes of data:
Reply from 2602:fd3f:3:ff01::cb: time=85ms
Reply from 2602:fd3f:3:ff01::cb: time=82ms
Reply from 2602:fd3f:3:ff01::cb: time=80ms
Reply from 2602:fd3f:3:ff01::cb: time=85ms
Ping statistics for 2602:fd3f:3:ff01::cb:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 80ms, Maximum = 85ms, Average = 83ms
```
Also checked sever status at [https://status.discourse.org/](https://status.discourse.org/) and saw all was good.
It is **not** a fire alarm as we are never so dependent on it that we need it immediately.
Thanks.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [18 januari 2023 om 13:14 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/2 "2023-01-18T13:14:45Z")
It works in [safe mode](https://meta.discourse.org/t/53504?silent=true), if that’s any comfort. 🙂 Specifically, it works when I select ‘disable official plugins’ so that’s going to be something we’re going to need to look at.
Let me see what I can find out. 👍
**Update:** It’s looking like an update to the Maths plugin may be the culprit. Someone is looking at it now and we should have a fix in soon. Thanks for the report. 🙂
---
### Author:  [@mstimberg](https://meta.discourse.org/u/mstimberg)
#### Post date: [18 januari 2023 om 13:30 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/3 "2023-01-18T13:30:15Z")
Hi, sorry for squatting this thread, but we have the exact same issue on our hosted site [https://brian.discourse.group/](https://brian.discourse.group/) since an hour or so (worked fine earlier during the day). Using safe-mode with “unoffical plugins” (do we use any?) disabled fixes it as well.
---
### Author:  [@mstimberg](https://meta.discourse.org/u/mstimberg)
#### Post date: [18 januari 2023 om 13:31 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/4 "2023-01-18T13:31:07Z")
Apologies, didn’t see your update: disabling the math plugin fixes it for us as well 👍
---
### Author:  [@EricGT](https://meta.discourse.org/u/EricGT)
#### Post date: [18 januari 2023 om 13:34 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/5 "2023-01-18T13:34:09Z")
> [@mstimberg](#):
>
> sorry for squatting this thread
As the OP I don’t see it that way. 😀
If I had this problem and someone else noted the problem before me I would ring in to let others know it is a problem shared by others.
It is nice to know that a company like Discourse is responsive and open to such.
Thanks for ringing in.
---
### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [18 januari 2023 om 13:36 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/6 "2023-01-18T13:36:16Z")
> [@EricGT](#):
>
> If I had this problem and someone else noted the problem before me I would ring in to let others know it is a problem shared by others.
I agree. Knowing it’s happening to more than one site can help us narrow down the cause if we’re not able to spot it straight away. It’s genuinely very useful. 👍 🙂
---
### Author:  [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [18 januari 2023 om 14:53 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/7 "2023-01-18T14:53:47Z")
Sorry it was my mistake. It should be fixed and deployed. Let me know if you see any other issue with this, it’s an old plugin and I cleaned quite a lot.
Thanks for the report!
---
### Author:  [@EricGT](https://meta.discourse.org/u/EricGT)
#### Post date: [18 januari 2023 om 15:25 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/8 "2023-01-18T15:25:01Z")
No worries here, thanks for the reply.
> [@j.jaffeux](#):
>
> Let me know if you see any other issue with this
After the problem I disabled both MathJax and AsciiMath on our site.
After seeing your reply reenabled them and then checked if the site was responding with a page refresh, it was, and if the MathJax plugins were working using our custom [test page](https://swi-prolog.discourse.group/t/post-for-testing-installed-component-themes-and-plugins-aka-test-page/2358) and they were not.
In checking history of change for MathJax
[https://swi-prolog.discourse.group/admin/logs/staff\_action\_logs?filters={"subject"%3A"discourse\_math\_enabled"%2C"action\_name"%3A"change\_site\_setting"}](https://swi-prolog.discourse.group/admin/logs/staff_action_logs?filters=%7B%22subject%22%3A%22discourse_math_enabled%22%2C%22action_name%22%3A%22change_site_setting%22%7D)
noticed your changes with the final one being false for off and last change done by me to enable it.
In checking history for AsciiMath only I made changes today
[https://swi-prolog.discourse.group/admin/logs/staff\_action\_logs?filters={"subject"%3A"discourse\_math\_enable\_asciimath"%2C"action\_name"%3A"change\_site\_setting"}&force\_refresh=true](https://swi-prolog.discourse.group/admin/logs/staff_action_logs?filters=%7B%22subject%22%3A%22discourse_math_enable_asciimath%22%2C%22action_name%22%3A%22change_site_setting%22%7D&force_refresh=true)
Should they work now?
If not and this takes a day or more to fix I don’t see it being a problem for us, just wondering.
---
### Author:  [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [18 januari 2023 om 15:46 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/9 "2023-01-18T15:46:38Z")
I will investigate but if theres a regression, it shouldnt be hard to fix. Will keep you updated.
---
### Author:  [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [18 januari 2023 om 17:14 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/10 "2023-01-18T17:14:52Z")
@EricGT ok I checked, this is correctly working, you must have updated the topic (great idea btw) when the plugin was disabled, I rebuilt the HTML and it seems all good 👌
---
### Author:  [@EricGT](https://meta.discourse.org/u/EricGT)
#### Post date: [18 januari 2023 om 20:56 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/11 "2023-01-18T20:56:04Z")
> [@j.jaffeux](#):
>
> you must have updated the topic … when the plugin was diabled
Yes I did edit the title today.
Thanks for the feedback, learned something new, that updating a topic with a plugin disabled could cause such a problem. While I am not a Ruby-on-Rails developer I take it that `rebuilt the HTML` means a [rebake](https://discourse.pro/t/topic/279), please correct me if I am wrong.
Thanks for taking the time to look at this, being a developer myself I know such things happen from time to time but taking quick ownership is not so often seen, nice job. 😀
---
### Author:  [@j.jaffeux](https://meta.discourse.org/u/j.jaffeux)
#### Post date: [19 januari 2023 om 19:10 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/12 "2023-01-19T19:10:02Z")
Yes it’s a rebake indeed 👍
---
### Author:  [@system](https://meta.discourse.org/u/system)
#### Post date: [18 februari 2023 om 19:10 UTC](https://meta.discourse.org/t/hosted-site-stuck-on-loading-page-colored-dots-01-18-2023-8-05-am-eastern/252171/13 "2023-02-18T19:10:10Z")
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