# Hotmail users do not receive account verification email
**URL:** https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544
**Category:** Support
**Created:** [2017 年 5 月 11 日午後 7:39 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544 "2017-05-11T19:39:09Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@wiliamjoaquim](https://meta.discourse.org/u/wiliamjoaquim)
#### Post date: [2017 年 5 月 11 日午後 7:39 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/1 "2017-05-11T19:39:09Z")
I noticed that every new member who uses hotmail email does not confirm the account, I did some tests and the confirmation email is not sent to hotmail users, what can it be? I use the mailgun server!
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### Author:  [@pfaffman](https://meta.discourse.org/u/pfaffman)
#### Post date: [2017 年 5 月 11 日午後 7:47 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/2 "2017-05-11T19:47:59Z")
Did you check in the spam folder?
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [2017 年 5 月 11 日午後 7:51 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/3 "2017-05-11T19:51:19Z")
Did you follow the email guide and send a test email via the Admin, Emails page? And read the advice it provides?
Email is very difficult. If you get even one tiny thing wrong, you will suffer.
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### Author:  [@wiliamjoaquim](https://meta.discourse.org/u/wiliamjoaquim)
#### Post date: [2017 年 5 月 11 日午後 7:51 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/4 "2017-05-11T19:51:44Z")
I checked, and in the mailgun log says it was sent and accepted, but it did not arrive!
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### Author:  [@wiliamjoaquim](https://meta.discourse.org/u/wiliamjoaquim)
#### Post date: [2017 年 5 月 11 日午後 7:52 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/5 "2017-05-11T19:52:31Z")
The email is configured correctly, gmail users normally receive
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### Author:  [@codinghorror](https://meta.discourse.org/u/codinghorror)
#### Post date: [2017 年 5 月 11 日午後 7:52 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/6 "2017-05-11T19:52:32Z")
It’s also possible hotmail just doesn’t trust that mailgun IP. You will need to follow up with them. Hotmail / Outlook is notorious for this.
If you have followed all the advice in Admin, Send Test Email, we can’t help you any further. Follow up with mailgun and hotmail.
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### Author:  [@panionios](https://meta.discourse.org/u/panionios)
#### Post date: [2017 年 6 月 3 日午後 4:58 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/7 "2017-06-03T16:58:00Z")
New install just noticed the hotmail issue as well gmail works great. Mailgun too. Anyone with hotmail and mailgun working together for discourse? Thank you guys
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### Author:  [@michaeld](https://meta.discourse.org/u/michaeld)
#### Post date: [2017 年 6 月 3 日午後 5:32 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/8 "2017-06-03T17:32:28Z")
That doesn’t have anything to do with Discourse - it’s just Hotmail playing hard to get, even with Mailgun.
Ask Mailgun, they are the ones that promise to deliver the mails everywhere … or host with us 🙂 we’ve been there and fixed that…
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### Author:  [@wiliamjoaquim](https://meta.discourse.org/u/wiliamjoaquim)
#### Post date: [2017 年 6 月 4 日午前 12:37 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/9 "2017-06-04T00:37:36Z")
I migrated to Spark Post, Hotmail emails are sent normally, but in gmail they appear as spam, after a few weeks, gmail now appears in the main box, I do not know if it has something related, but I believe that after a x number of submissions Gmail realizes that it is not spam.
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### Author:  [@JammyDodger](https://meta.discourse.org/u/JammyDodger)
#### Post date: [2023 年 3 月 15 日午前 10:14 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/11 "2023-03-15T10:14:50Z")