# Hotmail users do not receive account verification email

**URL:** <https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544>\
**Category:** Product Support\
**Created:** [11 Mayo, 2017 19:39 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544 "2017-05-11T19:39:09Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![codinghorror](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/codinghorror/32/110067_2.png) [@codinghorror](https://meta.discourse.org/u/codinghorror)\
**Post date:** [11 Mayo, 2017 19:52 UTC](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544/6 "2017-05-11T19:52:32Z")

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It’s also possible hotmail just doesn’t trust that mailgun IP. You will need to follow up with them. Hotmail / Outlook is notorious for this.

If you have followed all the advice in Admin, Send Test Email, we can’t help you any further. Follow up with mailgun and hotmail.

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_[View the full topic](https://meta.discourse.org/t/hotmail-users-do-not-receive-account-verification-email/62544)._