How are you increasing response rate in a community support forum?

[Heliosurge (Dan DeMontmorency)]

Hi Noah,

Depending on the nature of your support forum & whether on a hosted plan or self hosted. The Solved Customization > Plugin maybe with a custom list of unsolved topics.

Discourse Solved

Summary Discourse Solved lets topic authors and staff mark a reply as the topic’s solution. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. While Discourse Solved can be used in a variety of use cases, this documentation is focused on the primary use case of a support or Q&A category. Note: Discourse Solved is not available on the Free plan. Setting up a support category Wh…

There is also Customization > Theme component to help as well. And you can have solved badges earned

There is a new experimental filter with a plugin.

Topics list filter feature

We have recently introduced an innovative /filter route, enabling more sophisticated filtering of the topics list. Significantly, this marks the initial step towards a unified topic filtering language for both search and filtering. Additionally, the dedicated route for topic list filtering enhances the customizability of the sidebar, as users can now incorporate links as custom section links within the sidebar. How it works The /filter has an input field which users can input a query string to …

Plugin that can be used with it as well.

Discourse Custom Topic Lists

Summary Allows you to create custom topic lists that can be accessed via a URL Repository Link GitHub - discourse/discourse-custom-topic-lists: custom topic lists · GitHub Install Guide How to install plugins in Discourse Features This plugin adds a new dropdown; when clicked, it leads you to a custom topic list based on a filter defined in the configuration. The new dropdown: [Screenshot 2024-06-07 at 16.31.45] The sidebar l…

This can help with visibility.

If you have Customization > Plugin gamification you can have it create custom leaderboards. Publish a weekly leader board or have it show on a page(s) like with right side blocks Customization > Theme component