# How should a user request a password reset when they do not remember the e-mail address that one of their accounts utilises?

**URL:** https://meta.discourse.org/t/how-should-a-user-request-a-password-reset-when-they-do-not-remember-the-e-mail-address-that-one-of-their-accounts-utilises/409201
**Category:** Support
**Tags:** email, login
**Created:** [August 3, 2026, 10:09pm UTC](https://meta.discourse.org/t/how-should-a-user-request-a-password-reset-when-they-do-not-remember-the-e-mail-address-that-one-of-their-accounts-utilises/409201 "2026-08-03T22:09:20Z")
**Posts on this page:** 1
**Page:** 2

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### Author: ![roke\_julian\_lockhart](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/roke_julian_lockhart/32/540179_2.png) [@roke\_julian\_lockhart](https://meta.discourse.org/u/roke_julian_lockhart)
#### Post date: [August 10, 2026, 11:36pm UTC](https://meta.discourse.org/t/how-should-a-user-request-a-password-reset-when-they-do-not-remember-the-e-mail-address-that-one-of-their-accounts-utilises/409201/21 "2026-08-10T23:36:28Z")

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@ice.d, that is worth a separate request. Unfortunately, what you propose was the original rationale for removing this feature by default, even though it was unfounded. What you propose would render that fear founded:

> <https://github.com/mysociety/theyworkforyou/issues/2037#issuecomment-4831053370>
>
> When I reproduce \[\`bitwarden/clients/issues/4697\`\](https://github.com/bitwarden/…clients/issues/4697#issue-1576623971) at \[\`theyworkforyou.com/user/login\`\](https://www.theyworkforyou.com/user/login/), I am informed that:
> 
> \> There is no user registered with an email of \<q\>\`wr5u53jt@rokejulianlockhart.addy.io\`\</q\>, or the given password is incorrect.
> 
> However, my account exists, which the success state from \`ydotool key 29:1 47:1 47:0 29:0\` demonstrates:
> 
> https://github.com/user-attachments/assets/c06e5e4d-819f-48f0-ab3b-a981f45eef0a
> 
> Had I not already estimated the cause, I would have wasted time by going through password reset after password reset, surprised at the failure. Knowing that the password is incorrect would prevent me uselessly evaluating whether alternative e-mail addresses authenticate.

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