If a user has located their account (so they know its username and id), but does not know their password (nor have a 1FA authentication method added, like CTAP2), they are unable to acquire the e-mail address of the account by merely appending .json to the relevant profile URI. Consequently, how ar…

[image] roke_julian_lockhart: Consequently, how are they to request a password reset, considering that the password reset form requires an e-mail address they can search their various email accounts for the forum domain? how many email addresses do they have? :laughing: If all else fails… s…

Staff users can see a user’s email address that they registered with. The staff can tell the user what their email is, so that the user can log in. Email cannot be viewed in the JSON. In fact, it’s quite hidden, even for staff (i.e. behind the ‘Show’ button), and is logged IIRC into staff logs. Is…

@awesomerobot and @NateDhaliwal , the problem with these approaches is that I recently experienced this at community.openAI.com, because I utilise an e-mail alias service, as many nowadays do. Though, it would be worse if one had merely sub-addressed their e-mail address, which is common practice, as…

Hi @roke_julian_lockhart , [image] roke_julian_lockhart: Consequently, how are they to request a password reset, considering that the password reset form requires an e-mail address; it does not accept a username? It does accept a username, though. [image] roke_julian_lockhart: I recently…

@southpaw , so the ability to accept a username during password resets is a preference, which they have disabled? I ask because what I observe there is: [image] If so, perhaps that should be made more clear, with something like: This Discourse instance has disabled username-based password reset. …

[image] roke_julian_lockhart: I do not understand why the form, that you have submitted a screenshot of, appears to differ from what I observe even here. I’m certain you would agree that preventing others from finding out your email address must be a top priority of the site. To that end, the…

[image] southpaw: I’m certain you would agree that preventing others from finding out your email address must be a top priority of the site. To that end, there is a site setting admins can choose to enable that provides an extra layer of protection by refusing to give people hints if they try to…

[image] roke_julian_lockhart: because I utilise an e-mail alias service ah yeah that’s a reasonable case… though I’d imagine an email alias service should keep some record of which aliases have been used where? Apple’s does but I don’t have experience with others to know for sure. Maybe wort…

[image] roke_julian_lockhart: Had I not been able to discover my e-mail address, I would have been out of luck. That’s right. If you want to use a service and continue to use the service, it’s your responsibility to know what email address you used. If you forget, then you have to create a ne…

[image] pfaffman: If you want to use a service and continue to use the service, it’s your responsibility to know what email address you used. @pfaffman , I didn’t forget. Rather, OpenAI haphazardly disconnected their SSO integration, silently replacing it with an e-mail address inherited from …

How should a user request a password reset when they do not remember the e-mail address that one of their accounts utilises?

Support

roke_julian_lockhart (Mr Beedell, Roke Julian Lockhart) August 5, 2026, 1:53am 12

@awesomerobot, thanks. I’ve filed one:

Topic		Replies	Views
Always allow username-based password reset Feature login	4	206	August 6, 2026
Different password reset for wrong username/email Feature	64	28488	October 4, 2017
Password reset email should send IP info Feature	45	3377	February 27, 2018
Email enumeration vulnerability on "Password Reset" dialogue UX	19	4536	December 19, 2024
Forgot_password abuse Feature	23	2652	April 26, 2022

How should a user request a password reset when they do not remember the e-mail address that one of their accounts utilises?

Related topics