I restored a backup and upon logging in, it asks me for my 2FA code which I don’t have on my phone anymore. Any way to disable 2FA on my account? Thank you

The alias changed since we have multiple totps now. Also that command would remove all totp instances across all users… You probably want to do the following as the second command: UserSecondFactor.totps.where(user_id: id).each(&:destroy!)

An admin will have to disable it for you.

I am the administrator. I understand you can do that sort of thing through the terminal but I don’t understand how. Thank you

I followed that and I am getting this, [image] Thank you

Maybe @featheredtoast can advise. I meant get another admin to reset it for you. Are you the only admin, or something?

I am the only admin, I think. This is an old backup

Okay and I noticed a syntax error in my screenshot so I did it correctly, same issue, [image]

Don’ t type the % symbol on every line. Ignore that and type the rest.

That works but now I am getting this for the last command, [image]

That worked! Thank you very much

How to disable 2FA

Product Support

pfaffman (Jay Pfaffman) October 20, 2019, 9:06pm 4

https://meta.discourse.org/t/admin-locked-out-of-2fa/92156/2?u=pfaffman

Topic		Replies	Views
Oops, I lost my phone. How can I OTP now? Product Support	6	5524	March 19, 2020
Disable 2FA via console Self-Hosting how-to	0	2821	April 17, 2020
Cannot disable 2FA for User Product Support	5	997	February 5, 2021
Turn off two factor authentication Product Support	4	1405	July 8, 2020
Can't disable 2fa Bug	5	836	August 31, 2020

How to disable 2FA

Related topics