# How to handle users that don't really read the answers they get? **URL:** https://meta.discourse.org/t/how-to-handle-users-that-dont-really-read-the-answers-they-get/70046 **Category:** Community Building **Created:** [9월 14, 2017, 2:02오후 UTC](https://meta.discourse.org/t/how-to-handle-users-that-dont-really-read-the-answers-they-get/70046 "2017-09-14T14:02:43Z") **Posts on this page:** 1 **Showing post:** 2
### Author: ![dax](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/dax/32/244677_2.png) [@dax](https://meta.discourse.org/u/dax) #### Post date: [9월 14, 2017, 2:26오후 UTC](https://meta.discourse.org/t/how-to-handle-users-that-dont-really-read-the-answers-they-get/70046/2 "2017-09-14T14:26:27Z")
> [@Sujan](#): > > I am pretty much out of ideas how to help these people… You can not really help people who do not read. > [@Sujan](#): > > I used to do this via private message about their post, but this tended to get a lot of “How do I do x?” questions responded back via PM as these users also don’t understand the difference between a public post and a private message. I agree, I had the same problem. Every reply I post is on public topics. I do not answer the PMs of those searching assistance for example. It’s a waste of time, because I’ve learned that a public reply can be useful to a thousand users, a private reply no. For those people that don’t read anything (answers already given, documentations, advices etc) I prepared a [canned reply](https://meta.discourse.org/t/discourse-canned-replies/48296), gentle and complete with information and links that may be useful, with the invitation to re-read the discussion carefully. Obviously if the user does not understand I do not continue the discussion. Probably that user will ignore it, but the answer will be useful to most new users who will read that discussion in future. --- _[View the full topic](https://meta.discourse.org/t/how-to-handle-users-that-dont-really-read-the-answers-they-get/70046)._