# How to optimize issue/support ticket like workflow?

**URL:** https://meta.discourse.org/t/how-to-optimize-issue-support-ticket-like-workflow/67820
**Category:** Community Building
**Created:** [2017 年8 月 10 日 15:01 UTC](https://meta.discourse.org/t/how-to-optimize-issue-support-ticket-like-workflow/67820 "2017-08-10T15:01:48Z")
**Posts on this page:** 1
**Showing post:** 4

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### Author: ![david](https://sea3.discourse-cdn.com/meta/user_avatar/meta.discourse.org/david/32/157490_2.png) [@david](https://meta.discourse.org/u/david)
#### Post date: [2017 年8 月 10 日 20:16 UTC](https://meta.discourse.org/t/how-to-optimize-issue-support-ticket-like-workflow/67820/4 "2017-08-10T20:16:46Z")

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> [@Sujan](#):
>
> The workflow for these topics as a moderator mainly is making the topic title and category somehow relevant to the actual question and asking for all the required information (version numbers, command executed, command output…).

> [@Sujan](#):
>
> worst topics were those where users post code, but don’t format it with ```.

Have you tried using [topic templates](https://meta.discourse.org/t/what-are-topic-templates/38295) to help people with this? Try making a post in [this category](https://try.discourse.org/c/movies) to see how it works. You could have a template like

````md
<!-- please make your topic title as descriptive as possible. -->
<!-- There's no need to include version numbers though -->

# The issue
<!-- Please describe your issue here. -->
<!-- Surround any code with ``` (three backticks) to format correctly -->

# Version Number
<!-- We need the major and minor version numbers of the framework you're using -->

````

Note that the `<!-- -->` won’t be included in the person’s final post, so you can use that for little hints to show while they’re editing.

That doesn’t necesarily help with getting users to use the correct category though…

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_[View the full topic](https://meta.discourse.org/t/how-to-optimize-issue-support-ticket-like-workflow/67820)._