How to shorten email notification excerpts

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Shortening Email Notification Excerpts

Mark_Cameron is looking to limit the amount of text in email notifications to encourage users to log into Discourse instead of replying via email.

JammyDodger suggested using the post excerpts in emails admin setting, which can be combined with adjusting the post excerpt maxlength setting to control the number of characters displayed in the email notification.

This solution worked for Mark_Cameron, who is now able to display a shortened excerpt in email notifications, prompting users to visit the forum to read the full message.

1

We have discourse set up within my company, whenever someone posts an email notification gets sent out to all in the community, the notification allows people to reply to the post via email.

Problem is getting data via discourse is proving impossible as people don’t log into discourse, they reply via email, so we want to fix that.

Is there any way of limiting the amount of text that goes out in the email notification, so we can just show the first XX characters and then a user needs to click [,] to read the rest and reply?

Sorry for the basic question, just getting used to this system.

9

Hello and welcome @Mark_Cameron :slightly_smiling_face:

There’s the post excerpts in emails admin setting that should be of use here:

post excerpts in emails
post excerpts in emails1376×293 10.4 KB

And you can also adjust the excerpt length using the post excerpt maxlength setting too:

post excerpt maxlength
post excerpt maxlength1376×302 9.58 KB

This would mean they would get the first x amount of characters and then need to visit the forum to see the whole message. :+1:

10

that worked brilliantly, thanks so much for this :star_struck: