# I have 403 error, when use forgoten password email
**URL:** https://meta.discourse.org/t/i-have-403-error-when-use-forgoten-password-email/162826
**Category:** Support
**Created:** [September 2, 2020, 5:03pm UTC](https://meta.discourse.org/t/i-have-403-error-when-use-forgoten-password-email/162826 "2020-09-02T17:03:28Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@cmdntd](https://meta.discourse.org/u/cmdntd)
#### Post date: [September 2, 2020, 5:03pm UTC](https://meta.discourse.org/t/i-have-403-error-when-use-forgoten-password-email/162826/1 "2020-09-02T17:03:28Z")
Hi, When I user “forgoten password email”, it seems 403 error
How can I reset my password for member?
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### Author:  [@justin](https://meta.discourse.org/u/justin)
#### Post date: [September 2, 2020, 5:53pm UTC](https://meta.discourse.org/t/i-have-403-error-when-use-forgoten-password-email/162826/2 "2020-09-02T17:53:31Z")
If you’re an admin on the site, ensure the `force https` setting is enabled. Not forcing SSL can cause weird issues with login and password interactions.
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### Author:  [@cmdntd](https://meta.discourse.org/u/cmdntd)
#### Post date: [September 2, 2020, 9:33pm UTC](https://meta.discourse.org/t/i-have-403-error-when-use-forgoten-password-email/162826/3 "2020-09-02T21:33:40Z")
I enabled it already. But it still error.
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### Author:  [@simon](https://meta.discourse.org/u/simon)
#### Post date: [September 2, 2020, 9:46pm UTC](https://meta.discourse.org/t/i-have-403-error-when-use-forgoten-password-email/162826/4 "2020-09-02T21:46:13Z")
Is the error happening for all users who submit the forgotten password form, or just for one user?
If you open your browser’s web inspector to its Console tab, do you see any error messages when the form is submitted?
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### Author:  [@cmdntd](https://meta.discourse.org/u/cmdntd)
#### Post date: [September 3, 2020, 2:37am UTC](https://meta.discourse.org/t/i-have-403-error-when-use-forgoten-password-email/162826/5 "2020-09-03T02:37:15Z")
Hi, I have just test 2 user
- One registered with email, has problem 403 with forgoten password email
- One registered with google auth, has problem with not able redirect to login page (discourse is provider. After then I disable google auth, to check all for members).
I used sso with discourse wordpress plugin
I always check in incognito type of chrome to clear cookies
Now I see cookies of discourse have many options “same site cookies”:
- Lax
- Strict
- Disable
- None
Is it cause to 2 my issues?
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### Author:  [@cmdntd](https://meta.discourse.org/u/cmdntd)
#### Post date: [September 3, 2020, 2:49am UTC](https://meta.discourse.org/t/i-have-403-error-when-use-forgoten-password-email/162826/6 "2020-09-03T02:49:57Z")
It’s very strange.
Now I can’t backup, log is pending and stop at this screen:
Yesterday, I have deleted some “rsa auth images”. They look like “docker image” in plesk docker composer. Do they relate to these issues?
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### Author:  [@simon](https://meta.discourse.org/u/simon)
#### Post date: [September 3, 2020, 3:46pm UTC](https://meta.discourse.org/t/i-have-403-error-when-use-forgoten-password-email/162826/7 "2020-09-03T15:46:19Z")
I’ve moved this topic out of the bug category and into the support category. It sounds like there is a problem with your Discourse installation.
How did you install Discourse? To get support on this forum, you should install Discourse by following one of the guides linked to here: [discourse/docs/INSTALL.md at main · discourse/discourse · GitHub](https://github.com/discourse/discourse/blob/master/docs/INSTALL.md).