I want to open a special section where can't be seen the contents of it except the author of the subject and management


(Mohammed Bakheet) #1

I want a way to open a special section where the customer write the suggestions or a complaint without being seen by anyone other than the administration


(Jay Pfaffman) #2

That’s what personal messages are for.


(Michael Brown) #3

What would probably ease this process would be a special link that automatically starts a PM.

Example (this won’t work ONLY because we disabled PMs to staff, modify to your needs):
Send us :chocolate_bar: feedback

Source:
[Send us 🍫 feedback](/new-message?groupname=staff&title=chocolate%20feedback&body=My%20feedback%20about%20chocolate%20is:)

More details here:

(thanks @techAPJ)