So I’ve been struggling with posting this for the past 3 days and finally decided it still bothers me and thus I want to know if I’m alone or not on this.
I don’t mind that TL 0 can’t PM other members, but what does bother me is they can’t directly PM staff. Sure they can use flags (I think), but we’ve had a couple of members not realize that and spend countless time trying to figure out how to directly PM one of us, only to give up and posting a public response that they can’t PM us.
As I’ve stated initially, I’m torn, because on the one hand, I believe the ability exists (under flagging), but for whatever reason, that isn’t obvious enough to a subset of our users.
Anyone else have this experience? Is it just us (keep in mind we’re a technical forum, so if they didn’t figure it out…<choose your ending>)?